The Quality Manager is responsible for developing, implementing, and leading the Quality Management System (QMS) across one or more manufacturing facilities specializing in foam products, adhesive laminations, and pressure-sensitive tape converting. This role ensures products consistently meet internal specifications, customer requirements, and regulatory standards while driving continuous improvement, strong consumer engagement, and a culture of quality excellence.
Key Responsibilities:
Quality Management & Compliance
• Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO 9001 and customer-specific requirements.
• Own and administer QMS software platforms; experience with Isolocity is a strong asset.
• Ensure effective document control, change management, training records, CAPA, audits, and management review processes within the QMS.
• Ensure compliance with internal quality standards, regulatory requirements, and contractual obligations.
• Lead internal, customer, and supplier audits; prepare documentation, corrective actions, and management review reports.
Manufacturing Quality Oversight
• Oversee quality activities across foam cutting, laminating, slitting, die-cutting, adhesive coating, and tape converting processes.
• Establish and monitor incoming, in-process, and final inspection methods for raw materials, WIP, and finished goods.
• Ensure incoming materials (foam, adhesives, films, liners, tapes) meet specifications through robust supplier quality management.
• Maintain calibration systems to ensure inspection and measurement equipment accuracy.
Consumer & Customer Engagement
• Act as the primary quality interface for customers, addressing quality concerns, complaints, and continuous improvement opportunities.
• Lead customer-facing root cause investigations and corrective action responses.
• Partner with Sales and Program teams to support customer audits, launches, and ongoing quality performance reviews.
• Drive customer satisfaction through proactive quality communication and issue prevention.
Non-Conformance & Corrective Action
• Lead root cause analysis (RCA) and corrective and preventive action (CAPA) activities related to product defects, process deviations, and customer complaints.
• Analyze scrap, rework, and defect trends; implement preventive actions to reduce quality escapes.
• Partner with Production, Engineering, and Supply Chain to resolve quality issues and implement sustainable solutions.
Continuous Improvement
• Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and structured problem-solving methodologies.
• Develop and track quality KPIs such as scrap rate, first-pass yield, customer returns, and audit performance across multiple plants.
• Support new product introductions (NPI), process validations, and trial runs to ensure quality readiness.
Leadership & Multi-Plant Responsibility
• Provide quality leadership and governance across multiple manufacturing locations.
• Lead, coach, and develop Quality Managers, Quality Technicians, and Quality staff.
• Standardize quality processes, metrics, and best practices across all sites.
• Promote a culture of quality ownership, accountability, and continuous improvement at every level of the organization.
Required Qualifications:
• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related field.
• Minimum 3-5 years of progressive quality experience in a manufacturing environment, including leadership responsibility.
• Direct experience with foam materials, pressure-sensitive adhesives, tapes, films, and flexible substrates.
• Strong knowledge of ISO 9001, audit processes, CAPA, and electronic QMS platforms.
• Proven experience with root cause analysis, SPC, and continuous improvement tools.
• Ability to read and interpret engineering drawings, specifications, and customer requirements.
Preferred Qualifications:
• Hands-on experience using Isolocity or similar QMS software platforms.
• Experience with Microsoft Dynamics 365 (D365) ERP a strong asset.
• Experience supporting automotive, industrial, medical, or electronics customers.
• Background in lamination, coating, and converting processes.
• Familiarity with ERP/MRP systems and quality data reporting tools.
Key Competencies:
• Strong analytical and problem-solving skills.
• Hands-on, shop-floor leadership approach.
• Excellent customer-facing and cross-functional communication skills.
• High attention to detail with a practical, results-driven mindset.
• Ability to thrive in a fast-paced, high-mix, multi-plant manufacturing environment.
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