Quality Manager

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Quality Manager is responsible for leading a robust and reliable Quality Assurance and Quality Control team by implementing clearly defined policies and procedures designed to ensure the highest quality for all products manufactured at Rocky. 

This position works Monday through Friday from our workshop in Canmore, Alberta. 

What you'll be doing

• Manage Quality continuous improvement initiatives, including product and manufacturing process improvements
• Create and maintain accurate QA records for all formulas, physical testing, and specifications 
• Create and review technical documents to support product development projects
• Approve, release, and communicate raw materials, bulk and finished goods 
• Request and retrieve technical information to assist in resolving quality issues as necessary
• Plan and direct activities concerned with the application and maintenance of quality standards for manufacturing processes
• Ensure standards and methods for inspection, testing, and evaluation are being followed accordingly
• Ensure timely completion of investigation of Out-Of-Specification production and initiate root cause/corrective and preventative actions to ensure compliance with quality requirements
• Investigate and resolve customer complaints related to product quality of safety concerns
• Monitor, interpret, and ensure compliance with cosmetic regulations globally (e.g. Health Canada, US FDA, EU)
• Manage regulatory documentation, ingredient compliance reviews, and product registration dossiers
• Review and approve product labels, packaging, and promotional materials to ensure compliance with regulatory requirements 
• Assess the safety, efficacy, and regulatory status of cosmetic ingredients to ensure compliance
• Manage and oversee product recalls, if necessary, by coordinating with relevant departments and regulatory agencies
• Represent the company during regulatory inspections and audits 
• Other duties as assigned

Does this sound like you?

• Accredited Educational background in Science (Chemistry, Biochemistry, Pharma, Biology), or another quality related field
• Minimum 5 years of supervisory experience working in Quality in the fields of Pharma, Cosmetics, or Natural Health Products
• In depth knowledge and experience with Health Canada cosmetic regulations
• Experience leading teams towards GMP best practices  
• Must be able to work in a highly scented environment

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Quality Manager position until a suitable candidate is found. 
• Eligibility: Candidates must be legally authorized to work in Canada.