Ramp Captain - Valet services

Eminent Valet is actively seeking dedicated and motivated Ramp Captain to become integral members of our esteemed and accomplished team. As a premier provider in Canada’s valet service industry, Eminent Valet has established a strong reputation for delivering excellence in customer service, and we take pride in being one of the nation’s largest valet companies.

Our operations span numerous major cities across Canada, where we continue to set the standard for quality, reliability, and professionalism. By joining Eminent Valet, you will be part of a dynamic organization that values dedication, integrity, and a commitment to exceptional service.

What We Offer:

• Tools for success include: ongoing training and management support
• Provide opportunities for career growth within our organization
• On-going training in the workplace
• Semi Annual Company Retreats

Responsibilities

• Operational Oversight
• Lead valet attendants to ensure smooth and professional service.
• Monitor vehicle flow and prevent congestion at valet areas.
• Ensure all valet processes are executed efficiently and securely.
• Conduct pre-shift and end-of-shift equipment checks and reports.
• Guest Experience & Service Excellence
• Provide a warm and professional welcome to guests.
• Ensure proper handling of guest belongings and vehicle security.
• Address guest concerns promptly and escalate when necessary.
• Maintain a professional appearance and uphold company service standards.
• Team Leadership & Training
• Assign roles and responsibilities for optimal efficiency.
• Conduct structured training for new valet attendants.
• Enforce punctuality, uniform compliance, and grooming standards.
• Provide performance feedback and escalate HR issues when needed.
• Compliance & Safety
• Ensure valet operations follow company safety and security protocols.
• Maintain confidentiality and professionalism in guest interactions.
• Adhere to all vehicle handling and security procedures.
• Halt valet operations in case of emergencies and assist as needed.

• Valid driver’s license with a clean driving record.
• Strong leadership and communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong customer service skill
• Available Part-time Monday to Wednesday 24h/W (rotation shifts)