Receptionist - Internal Applicants Only

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive.

Job Details

Wage range: $23.34 to $27.58 per hour
Shift structure: Monday to Friday 7.25 hours per day
Primary location: CASA House
Union: In-scope
Classification: Administrative Support II
FTE: 1.0 FTE 
Status: Temporary ​

About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.

The Receptionist will:

• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families. 
• Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
• Book appointments, make confirmation calls and register new patients.
• Check patients in upon arrival and update demographic data.
• Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages. 
• Maintain a clean, safe and organized workspace.
• Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.
• Assist with staff scheduling.
• Provide coverage for medical transcription service as well as Intake and Health Records when required.

Qualifications

• Two years of relevant administrative experience.
• Successful completion of medical office assistant and/or business administration program is an asset.
• Experience in a medical office setting is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Office software.
• High level of accuracy with data entry.
• Attention to detail and ability to prioritize.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate. 

Closing Date: September 17, 2025
Please quote the following competition number in your application materials 25-181