Receptionist / Office Administrator (Contract)

Job Location: ​Toronto​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

Are you ready to take charge of the heartbeat of our Toronto office? We're looking for a proactive and detail-oriented Receptionist / Office Administrator (Contract) to oversee the daily operations and integration of our Workplace Management function. As the Receptionist / Office Administrator (Contract), you'll play a pivotal role in maintaining our office environment, ensuring it reflects the essence of our brand and supports our team's productivity.

This position is onsite 5 days a week and is a one-year contractor position.

Main Responsibilities:

This position is responsible for the overall day-to-day of the Toronto office and for ensuring the appropriate integration of the Workplace Management function within the location.  This includes but is not limited to:

• Aligning Reception to the Ferrero Welcome Style and ensuring that guest management policies and sign-in procedures are followed
• Managing office furniture (workstations, offices, and meeting rooms), ensuring that furniture is in good working order, scheduling cleaning and repairs when needed
• Responsible for ensuring office cleanliness and maintaining a relationship with the cleaning vendor and carpet cleaning vendor
• Act as the liaison with the landlord and create work orders as needed through the Building Engines platform
• Responsible for the maintenance and ordering of supplies in the mailroom, pantry and kitchen and office supplies
• Responsible for Canada Post mail (outgoing and incoming), UPS account, shipping and receiving, etc.
• Monitor and flag any potential overages in Workplace Management budget for the Toronto office including rent, office cleaning, office plant maintenance, canteen, insurance, off-site file storage, couriers and shipping, printing, telephones, internet, and stationery
• Understand headcount and how it pertains to management of office layout and seating
• Act as the onsite point of contact for renovation projects, while reporting to the Manager Workplace Management North America – Commercial
• Act as a valued member of the Workplace Management team and support North America initiatives to align with other commercial office locations in the Area
• Participate and proactively prepare for weekly update meetings with the Manager Workplace Management North America – Commercial
• Proactively solve any office issues or potential issues pertaining to office furniture, equipment, pantry items, water filters, coffee machines, etc.
• Work to align with Workplace Management North America and HRBP Toronto to ensure that Workplace Management tasks are executed
• Assist with set up and execution of company events in conjunction with Executive Assistants and IT
• Responsible for ensuring that Workplace Management execution of duties is aligned with North America
• Other duties as indicated by Manager Workplace Management North America - Commercial
   

Who we are looking for:

• 1+ years of relevant experience as an Administrative Assistant or Receptionist
• Excellent oral and written communication skills with an understanding of confidentiality and protocol
• Warm, professional presentation and comfort with dealing with all personnel
• Detail-oriented and ability to work well under pressure and timelines
• Excellent prioritization and organizational skills
• Advanced MS Office skills (Word, Excel, Outlook, PowerPoint); SAP is an asset
• Ability and willingness to learn new system applications
• Excellent customer service skills
• Excellent teamwork skills complemented by the ability to work well independently
• Ability to lift 30 pounds
• Bilingual in French is an asset
• Italian and any other language skills are considered an asset

Accommodation: 

Ferrero Canada will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the HR Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

About the Role: 

This role is located at 100 Sheppard Avenue East, North York, ON M2N 6N5 

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.