Receptionist/Concierge

Receptionist/Concierge

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care


• Answer phones, route messages, and manage incoming and outgoing mail


• Maintain accurate records, files, and office documentation


• Assist with billing, accounts payable/receivable, and daily bank deposits


• Support the team in keeping the residence safe, secure, and well-organized


• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required


• Previous experience in a receptionist, clerical, or bookkeeping role


• Proficiency in Microsoft Word and Excel; working knowledge of office systems


• Exceptional communication and customer service skills


• Ability to multitask, prioritize, and remain calm under pressure


• Comfort interacting with seniors, families, and visitors with warmth and empathy


• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated 


• Competitive compensation and benefits 


• Opportunities for leadership development and career growth


• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role


• Must be prepared to respond to emergency situations


• Clear Criminal Background Check, VSS and TB Test where required