Records Quality Assurance - Full time (INTERNAL)

(INTERNAL)

2025 May 07

Records Quality Assurance: Full time

Lethbridge Police Service

(Full time)

The City of Lethbridge (www.lethbridge.ca) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta, Region III. Lethbridge is southwestern Alberta’s largest community, close to the Rocky Mountains and strategically located two hours south of Calgary. We are home to just over 101,000 residents and two major post-secondary institutions -- the University of Lethbridge and Lethbridge College. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

The Lethbridge Police Service is currently accepting applications for a full-time position as a Quality Assurance Technician. The Quality Assurance Technician
manages checks and balances for the Lethbridge Police Service Niche database. These processes will both “build in” and “inspect in” quality of work for both sworn and non-sworn members of all ranks and titles.

Hours:                  37.5hrs weekly, Monday to Friday

Wage:                   $40.24/ hour

As Quality Assurance Technician you will: 

• Ensure completeness of Records Management Section files as per Federal and Provincial Statutes. All records are subject to public access and must be representative of the events within the incident. This is governed by the following acts: Privacy Act, Library and Archives of Canada Act, Criminal Records Act, Statistics Act, Security of Information Act, the Policy on the Management of Government Information (Treasury Board Secretariat), Youth Criminal Justice Act, FOIPP


• Identify sources of non-compliance and report on same


• Establish business rules and process manual for Records functions


• Provide support and training in areas of non-compliance


• Audit occurrences, against identified performance measures, to check for completeness, accuracy and compliance with business rules


• Train employees in Records Management System


• Annual Role Call Training for all sworn police personnel re: Quality Assurance


• Representative on Niche User Group (International IT & Policing body for records management)


• Participate in Standards and Policies Committee establishing business rules for Police Records standards


• Test (user acceptance testing) new business processes for user and interoperability as related to Provincial and Federal guidelines


• Responsible for maintenance of Niche data tables


• Development and maintenance of Niche external document templates and HTML document templates


• Development and maintenance of LPS Word and PDF forms


• Run edit reports


• Data extraction and analysis

As the successful candidate you will have:

• A thorough knowledge of current Police files classification systems, policies and procedures, and Records Management Section processes is required


• High School diploma supplemented with relevant post-secondary education or equivalent and several years of related experience in a law enforcement environment or equivalent combination thereof


• Demonstrated ability in data quality and attention to details by achieving the minimum accuracy standards in the 9111 Reviews


• Previous work with Police Related database (CPIC, Niche, Join)


• Ability to understand organizational priorities and communicate same to peers and police supervisors


• Thorough knowledge of Criminal Code, Controlled Drugs and Substances Act, Other Federal and Provincial Acts


• Advanced knowledge of Niche RMS database and a high level of competency/data accuracy in file processing and task completion


• Computer skills including: word processing, data navigation, extraction, and formatting using Adobe PDF, Word, Excel, Power Point, Outlook (email, calendar, contacts, tasks)


• Must possess excellent oral and written communication skills and have the demonstrated ability to present information in an appropriate manner


• Analytical and decision-making skills


• Ability to analyse problems and provide solutions


• High degree of organizational skills and high attention to detail


• High level of confidentiality, tact and diplomacy


• Interpersonal skills combined with a professional approachable manner


• Very detail oriented

Testing may be conducted to verify your advanced knowledge of Niche and UCR.

STEPS OF HIRING PROCESS

1. Resumes will be reviewed for relevant qualifications, education, experience, training and skills


2. Selected applicants will be contacted to complete a Personal Disclosure Form and Security Clearance Declaration (applicable to applicants outside of LPS)


3. Competitive applicants will be contacted for a Behavioral Descriptive Interview


4. Security Clearance Check will be conducted (applicable to applicants outside LPS)


5. Completion of a satisfactory police fingerprinting check (applicable to applicants outside LPS)


6. Successful completion of a Polygraph Examination Procedure (applicable to applicants outside LPS)


7. Reference verification of a minimum of three professional references (applicable to applicants outside LPS)


8. A successful candidate(s) will be selected and offered the position


9. All components of the selection process will be administered, scored, evaluated and interpreted in a fair and uniform manner


10. Duration of the hiring process may take approximately two months Qualified
    candidates
    are
    invited
    to
    submit
    their
    resume
    with
    cover
    letter,
    online via the bamboo HR link posted above.
    

Submissions will be accepted until May 15, 2025 at 4:00PM MST

For further information on this opportunity, please contact: Akin Ishola, Manager, Records Management Section, Lethbridge Police Service at (403) 330.5226, or by email at [email protected]

Facility Dogs

As a prospective employee it is important for you to know that LPS has two facility dogs in the workplace. LPS facility dogs are here to support our employees in positive, constructive manner. Further, LPS facility dogs support the emotional needs of victim’s and or witnesses through the Criminal Justice Process. A Facility Dog is directed by a professional with specialized expertise. Facility dogs frequent many areas of our building. In addition, we have police service dogs. Our police service dogs have minimal interaction with employees on site under the supervision of a trained handler.

Landed Immigrant/Citizenship Status Canada

The Lethbridge Police Service welcomes employment applications from those who are currently Canadian Citizens or Canadian Permanent Residents. We require a significant background screening process to obtain a successful security clearance as a condition of employment with our agency. As an employer, we are unable to sponsor Canadian Work Permits/Visas or Permanent Residence applications at this time.

Work Location

LPS employees are required to carry-out their assigned duties in-person at a Lethbridge Police Service facility. Our Lethbridge Police Service Headquarters are located at 135 1st Avenue South Lethbridge, AB T1J 0A1**

We thank all applicants in advance for their interest. We will only contact individuals selected for interviews.