Recreation Receptionist - Salt Spring Island Administration

Summary

This position provides front-line reception, cashier support, and clerical services.

Key Duties & Responsibilities

• Provides counter and phone reception services.


• Receives and directs customer enquiries.


• Provides program and schedule information to the general public.


• Process payments including admissions, program registrations, and bookings ensuring balanced transactions.


• Responsible for using the recreation software program registration ensuring accurate data input for family and organization accounts.


• Maintains and controls various cash floats and secures all cheques/cash in safe and closes credit/debit card machines at end of shift.


• Maintains office filing system.


• Performs other reception and administrative duties, as required.


• Assists program and administration staff with special projects, as required.


• Ensures the reception area is maintained in an organized and tidy manner at all times.


• Performs typing and general correspondence composition, as required.


• Handles Lost and Found inventory.


• Provides assistance in responding to emergency situations including first aids and facility evacuations, as required.


• Follows all policies, procedures and standards of the CRD.


• Performs other related duties as required.

Additional Information

• Able to work flexible hours to meet operational needs, including weekends, days and evenings.

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.


• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.


• Thorough knowledge of office operations, administrative processes and systems.


• Expert ability to deal with the public with professionalism, tact and diplomacy.


• Expert ability to respond respond professionally to queries in person, over the phone and via email.


• Strong ability to establish and maintain effective and collaborative working relationships.


• Strong ability to work effectively in a team environment and individually with minimal supervision.


• Excellent organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.


• Considerable experience with cash handling.


• Strong ability to operate various types of office equipment.


• Considerable switchboard operation experience.

Qualifications

Certifications