Recreation Receptionist/Cashier

Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services.

The City of Penticton is looking to fill the permanent, part-time (approximately 15 hours a week) position of Recreation Receptionist/Cashier. The Recreation Department promotes and contributes to a healthy community and enhances the quality of life for Penticton residents and visitors through planning, management and delivery of recreation, sport events and active living opportunities. This department partners with volunteers, community members and private sector providers to support recreation opportunities in the City.

Reporting to the Recreation Business Supervisor the Recreation Receptionist/Cashier is primarily responsible for providing reception and cashier services while providing a high level of customer support.

Key Responsibilities:

• Responds to inquiries and provides information and assistance to the public concerning recreation and culture opportunities, registration procedures, memberships, rental of parks and facilities, events and schedules by telephone, email and in person.
• Receives cash, debit, credit card and cheque remittances for program fees, admissions, retail and membership sales; theatre tickets and facility rentals; balances cash receipts and prepares daily cash reports.
• Processes program registrations and sales transactions; prepares and collects registration forms; maintains class lists, waiting lists and related materials.
• Processes program cancellations, postponements, withdrawals, refund requests, account adjustments and changes as directed.
• Provides administrative support to management, program and aquatic staff.
• Performs clerical functions such as photocopying; preparing correspondence and support materials; maintaining program and community group lists; record keeping and filing; and opening and sorting mail.
• Processes subsidy applications such as the LIFE program.
• Operates standard office equipment such as a personal computer, calculator, copying equipment, etc.
• Providing excellent customer service in a fast paced and dynamic environment.
• Admissions control of high volume facilities including the swimming pool and fitness room and ensuring rules and regulations are observed.
• Issues and controls the use of rental equipment.
• Performs light maintenance
• Performs related work as required

Required Knowledge, Abilities & Skills:

• Knowledge of Point of Sale, Cash, or Recreation related software/systems.
• Knowledge of recreation programs, facilities, schedules and fees.
• Ability to manage conflict and effectively work with challenging customers.
• Ability to work effectively as part of a diverse team, with limited supervision in a fast paced environment.
• Excellent customer service and interpersonal communication skills, both verbal and written.
• Strong time management skills with the ability to balance and coordinate efforts across multiple, concurrent activities.
• Excellent organizational skills including the ability to maintain and organize accurate records, prioritize work and assure customer satisfaction.

Education, Training & Experience:

• Completion of Grade 12 supplemented by administrative, customer service and/or cashiering courses.
• Minimum of three years' experience dealing with the public via telephone, email and in person.
• An equivalent combination of education and experience may be considered.
• Excellent computer skills using various applications (Microsoft Office Suite) and systems.
• Minimum typing speed of 55 wpm accompanied by high attention to detail and degree of accuracy.

At the City of Penticton, we recognize that great talent and great ideas come from a variety of backgrounds. Tapping into the diversity of our community makes us all stronger and allows us to serve Penticton even better.

That's why we welcome all applicants to consider joining our team. We encourage Indigenous persons, people of colour, all genders and expressions, 2SLGBT2QIA+, persons living with disabilities, and others who reflect our ever-changing workplace to apply.

So, if your experience is close to what we're looking for, we would love a chance to talk about working with you. We welcome your cover letter and resume by July 4, 2024.