Regional Manager

Position: Regional Manager

The Regional Manager provides strategic and operational leadership to multiple branches, ensuring consistent delivery of exceptional member experience, operational efficiency, and business growth while maintaining a development focused environment. Reporting to the Chief Member Experience & Brand Officer, this role is accountable for supporting performance, engagement, and continuous improvement across the branch network.

The Regional Manager leads, coaches, and supports Branch Managers to achieve financial, lending, and member satisfaction objectives while ensuring adherence to policies, regulatory requirements, and cooperative values. This position serves as the primary link between enterprise strategy and branch-level execution, fostering collaboration across business functions to enhance service quality, growth, and community impact.  Regular travel to branch locations throughout the region is required to provide on-site leadership, support, coaching, and oversight.

Key Responsibilities & Duties

Strategic Planning & Performance Management

• Establish annual performance goals for assigned branches aligned with Sunrise Credit Union’s strategic goals.


• Analyze performance and implement action plans to improve efficiency and member satisfaction.


• Ensure consistent branch-level execution of initiatives and achievement of growth and member experience objectives.

Cross-Functional Collaboration & Operational Alignment

• Ensure clear communication and alignment in implementing programs, policies, and initiatives.


• Provide feedback to leaders on member needs, service gaps, and process improvements.


• Support integration of new digital tools, technology enhancements, and member experience innovations.


• Champion operational excellence and consistency across all branches to improve efficiency and service quality.

Member Experience and Operational Efficiency

• Collaborate with the Credit Risk Department to strengthen lending processes and service delivery.


• Provide feedback from branches on credit practices, system improvements, and training needs.


• Guide Branch Managers in business development activities to achieve lending growth while maintaining credit quality.


• Drive strategies to reduce turnaround times and enhance member experience.

 Leadership, Coaching & People Development

• Lead, coach, and develop Branch Managers to build strong, engaged, and high-performing teams.


• Conduct regular performance reviews, coaching sessions.


• Foster a culture of accountability, member-centric service, and continuous improvement.


• Promote employee engagement and support initiatives in collaboration with HR.

Risk, Compliance & Operational Readiness

• Ensure branches comply with all applicable regulations, internal policies, and audit requirements.


• Support change management initiatives related to new policies, products, or system rollouts.

Community & Member Engagement

• Represent Sunrise Credit Union at Branch community events and local partnerships to strengthen brand presence and member relationships.


• Encourage Branch Managers to actively engage in community involvement aligned with Sunrise’s cooperative values.


• Support initiatives that promote financial literacy, inclusion, and member advocacy.

Other Duties

• Participate in cross-functional committees, strategic initiatives, or enterprise projects as assigned.


• Maintain an active awareness of industry trends, competitor activity, and community dynamics.

Education & Qualifications

• Post-secondary degree or diploma in Business Administration, Finance, or a related discipline.


• Minimum 7–10 years of experience in financial services, including 5+ years in a senior branch management leadership role.


• Or an equivalent combination of education and experience.


• Proven expertise in member experience and relationship building, branch operations, and financial performance management.


• Knowledge of retail banking, lending (personal, commercial, and agricultural), and deposit products.


• Demonstrated ability to develop business plans, budgets, and performance targets aligned with strategic goals.

Preferred

• Experience in a credit union or cooperative financial institution.


• Understanding of digital banking transformation and member experience optimization.


• Experience with change management.

Core Skills & Competencies

• Strong leadership, coaching, and talent development abilities.


• Excellent business planning, analytical, and problem-solving skills.


• Proven ability to drive member experience and service excellence in a multi-branch environment.


• Strong interpersonal and negotiation skills with the ability to influence across all levels.


• Excellent organizational and time management skills with attention to accuracy and outcomes.


• Critical thinking skills with the ability to evaluate complex situations and develop effective solutions.


• Highly motivated self-starter with strong self-management and accountability; demonstrates initiative and acts proactively without the need for direction.


• Advanced communication and interpersonal skills to foster collaboration and trust.


• Strong data interpretation and performance measurement capabilities.


• Familiarity with process improvement and operational efficiency initiatives.


• Experience leading transformation projects or digital adoption.


• Strong public representation and community engagement abilities.

What You Will Bring to Sunrise 

• Strong communication, relationship-building, and decision-making skills


• A passion for community involvement and relationship-based banking


• A willingness to learn, adapt, and take ownership of your professional development


• Flexibility and comfort working across multiple branches, teams, and environments


• The ability to think strategically while managing day-to-day responsibilities effectively


• Comfort working within a regulated, compliance-driven environment


• A positive, growth-oriented mindset and the ability to thrive in a dynamic, evolving workplace  

Our Commitment to You

Sunrise Credit Union is committed to creating a workplace environment where personal growth, continuous learning, and professional autonomy are not only encouraged - but expected. Through progressive human resource practices and forward-thinking leadership, we empower our employees with the tools, training, and support needed to succeed today and lead into the future.

Our diverse, motivated team is united by a shared commitment to making a meaningful impact in the lives of our members and the communities in which they work and live. 

If you are a job seeker with a disability and require reasonable accommodation throughout the recruitment process, please email [email protected] with your request(s). 

We thank all applicants, but only those selected for an interview will be contacted.