Regional Service Coordinator (Temporary 24 Month Term)

SMS Equipment is seeking a Regional Service Coordinator for a temporary, full-time parental leave coverage term of approximately 24 months.

The Regional Service Coordinator supports a dedicated group of branches with tasks related to work orders, reporting, and other administrative support and duties.

Work Location: Edmonton, AB.
Salary: $58,000 - $62,000 annually. This temporary position is eligible for extended health benefits.
Work Arrangement: Fixed on site – working 5 days per week from the office.
Schedule: Monday to Friday.

What You'll Do

• Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.


• Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.


• Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.


• Closing/Costing of work orders: Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.


• Warranty: Open, track and maintain warranty work orders. Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.

What You Bring

The ideal candidate will have prior administrative experience and a High School diploma and/or an Office Administration Certificate. Other combinations of education and experience may also be considered. Additional qualifications include:

• Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.


• Team-oriented and able to collaborate while also working independently.


• High attention to detail and ability to meet deadlines.


• Ability to multitask and prioritize workload.


• Knowledge of ERP Systems a definite asset.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.