Regulatory Operations Senior Manager

Our client is a leading international player within the online entertainment sector, as they expand their operations within the regulated Canadian market, they are seeking a dedicated and experienced Regulatory Operations Senior Manager to join the team and ensure the adherence to all applicable Canadian and New Jersey gaming laws and regulations.

Responsibilities:

• Lead and oversee the daily operations of the Regulatory Operations department.
• Translate new license/brand regulatory requirements into efficient operational procedures.
• Act as project lead and central coordinator for all audits (internal, external, and regulator-driven).
• Develop and maintain an Operations Procedures Database ensuring version control and easy accessibility.
• Liaise with compliance to ensure timely receipt of updated requirements and guidance. Work with the internal audit team to ensure operational compliance with regulatory expectations.
• Identify procedural gaps, propose improvements, and oversee implementation.
• Own final sign-off on operational readiness for new licenses/brands.
• Manage hiring, training, and team structure development.
• Provide regular departmental updates and risk assessments to senior leadership.
• Own the RG framework from an operations perspective ensuring all processes align with regulatory and internal standards.
• Support customer-facing teams (VIP, Customer Support, RG/AML, etc.) by providing guidance, answering RG-related queries, and offering clarity on complex or sensitive cases.

Requirements:

• Bachelors degree in Law, Business, Compliance, Risk Management, or a related field; advanced qualifications or certifications are an advantage.
• 7–10+ years experience in regulatory operations, compliance operations, or regulatory project management within the online gaming / iGaming industry.
• Strong hands-on experience working within regulated markets, with proven exposure to:
  • Canada (e.g., AGCO / iGaming Ontario), and
  • United States, preferably New Jersey.
• Demonstrated experience managing multiple licences, brands, or jurisdictions concurrently.
• Proven leadership experience managing and scaling regulatory or operational teams.
• Strong audit experience, including acting as lead coordinator for regulator-driven audits.
• Solid operational understanding of Responsible Gaming, AML, and customer protection frameworks.
• Ability to translate complex regulatory requirements into practical, business-ready procedures.
• Excellent stakeholder management skills, with experience presenting to senior leadership.
• Highly organised, detail-oriented, and comfortable operating in fast-paced, regulated environments.

What is on offer:

• Competitive salary and benefits package.
• The opportunity to be a key player in a growing and dynamic industry.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.