Relationship Manager - Cash Management

Join Servus Credit Union - Canada’s Largest Credit Union!  

We are hiring for a full-time Relationship Manager - Cash Management to join our Cash Management and Business Solutions Team in the Calgary market! 

Posting closes: February 27, 2026, end of day 

Employment Status: Full-time (37.5 hours per week)  

Additional Information: In person; on-site (specific office location to be determined)

For Internal Use Only/Role Grade: S3; A 

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.  

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.   

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.  

 Join Servus and discover a better way to work.  

As Relationship Manager - Cash Management, reporting to the Market Director, you’ll be responsible for developing and managing a profitable portfolio of Commercial and Not for Profit non-borrowing arrangements. The individual will have primary responsibility for the development of new relationships and acquisition of stable deposits in the range of $750,000 to $5,000,000 including those members requiring custom cash management solutions. The individual will also support an assigned group of Commercial Relationship Managers to increase product penetration and expand the portfolio of depository and cash management services associated with managed borrowing relationships. The individual will call on and meet with existing and prospective members for the purposes of uncovering their depository, cash management, operational, and business needs. The individual is required to understand and apply our new credit union vision and Members First business strategy by identifying member goals the needs and delivering solutions to help members achieve their goals.   

What You'll be Doing: 

Deposit & Cash Management Sales 

• Develop and maintain an effective business development and community involvement strategy including establishing a network of referral sources including Associations, Accountants, Lawyers and Trade associations


• Develop and implement a solutions-based sales approach to fully explore and meet the needs of our business members.


• Ensure effective cash management strategies and solutions are presented to our existing members and new opportunities


• Ensure a timely pro-active approach to annual service need analysis and renegotiation is employed.


• Maintain an awareness and understanding of cash management industry trends and emerging services in the payment space including Remote Deposit Capture and fraud protection


• Assess member needs and propose products/solutions to meet the member’s business objectives as per the members first sales cycle.


• Drive member wallet share with new and existing full-service members by establishing, maintaining and growing the relationships using key partners and making referrals and participating in industry associations and networking activities.


• Collaborate with operational partners to drive new member relationships identified from lead lists, existing portfolio’s data and analysis or other referral sources.


• Represent the credit union in community and industry events and undertake activities to enhance the credit unions image within the assigned region


• Ensure effective investment strategies for managing short-, medium- and long-term reserves are presented


• Oversee and co-coordinate responses to competitive bid arrangements within the region to secure new business opportunities


• Collaboratively work with the Business Services Implementation team on the successful transition of acquired business

Business Process 

• Ensure a timely pro-active approach to annual service need analysis and renegotiation is employed. 


• Develop and maintain tracking of all business activity and provide timely status updates to the referring individual


• Authorize non-standard pricing arrangements and investment rates within assigned limits. 


• Understand and mitigate transaction risk associated with complex payment services


• Maintain current with advancements in competitor service offerings, pricing and other market factors and recommend any changes.   

Employee Experience 

• As subject matter expert, provide guidance knowledge and support to Servus employees in all specialized services


• Mentor Cash Management Advisors, Associates and Implementation Specialists


• Participate in credit union partner conventions or presentations

What you Bring: 

Experience: 

• A minimum 5 years of financial institution management experience.


• 5 years of relative Commercial or Cash Management experience.


• Solid understanding of financial markets with specific emphasis on money market instruments and foreign exchange.

Education and Training:

• A post-secondary degree in a business discipline or an equivalent combination of education and experience.

Licenses/Certificates: 

•  Professional designation is an asset (CTP, CSC, PFP, CIM)

Any other special requirements necessary to do the job: 

• Weekend or shift work, available to travel, etc.


• The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

Why Servus?   

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:   

• Competitive compensation including performance-based incentive pay and profit share  


• Training & Development Opportunities 


• Career Advancement Potential  


• Flexible work options  


• Meaningful work towards individual and corporate goals   


• Opportunities to get involved and give back through an employee volunteer program  

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!  

What happens next?   

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.   

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!   

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.  

Qualified applicants are invited to apply online.  

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.  
  

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