Reman Coordinator

SMS Equipment is seeking a detail‑oriented and highly organized Reman Coordinator to support full‑cycle work order processing, customer service, and administrative execution within our Reman operations. This role plays a key part in ensuring accurate, efficient, and timely component repair coordination, while delivering exceptional service to both internal and external stakeholders. This opportunity is ideal for someone who thrives in a fast‑paced environment, excels at problem solving, and takes ownership of transactional accuracy.

Work Location: Acheson, AB
Salary: $60,000 - $68,000, depending on experience.
Work arrangement: Fixed on site – working 5 days a week from the office.
Schedule: Monday to Friday, weekend OT may be available.

What You'll Do

• Manage full-cycle work order transactions, including creation, updates, documentation, and closure.


• Prepare quotations and perform repair cost analysis to support high‑quality customer service.


• Serve as the first point of contact for internal and external customer inquiries.


• Coordinate sublet WIP in conjunction with the expeditor and vendors to establish priorities and timelines.


• Maintain accurate documentation including service reports, photos, and warranty files.


• Support repair processing by establishing and maintaining parts within SMS work orders.


• Perform administrative duties including data entry, filing, record management, and communication updates.


• Collaborate with Reman Supervision and Quality Assurance to support ISO documentation updates through historical reference review.


• Contribute to process improvement initiatives within the Reman department.

What You Bring

The ideal candidate have a minimum of 3 years of administrative experience, preferably in a shop or technical environment. Additional qualifications include:

• Post‑secondary education in Business Administration or a related field is an asset.


• Strong organizational skills with the ability to manage multiple priorities.


• Clear and effective written and verbal communication skills.


• Strong problem‑solving abilities and attention to detail.


• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook) and experience working in ERP systems (e.g., eXtend).


• Ability to build strong working relationships and deliver excellent customer service.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment Requirements

 Candidates may be required to complete:

• Education verification, if applicable

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.