Business Support Manager

Business Support Manager

COVE

Dartmouth, NS

Who is COVE?
 

COVE is a tech hub and commercialization partner home to more than 400 organizations that use its facilities, services and programs. COVE brings together industry, academia and government to accelerate marine technology development and commercialization - from seabed to space - ensuring resilient supply chains built with Canadian solutions. Through its vast international network, COVE has been at the forefront of providing invaluable networking opportunities, fostering connections, and leading discussions within the global marine technology community. 

COVE spearheads programs aimed at nurturing talent, expediting the release of technology products, and bolstering the success of emerging ventures by startups, scaleups, and SMEs. These initiatives, coupled with COVE's ability to harness diverse skills and expertise nationally within the innovation ecosystem, serve as an enabler for overcoming industry challenges, driving economic growth, and delivering value to investors.  

As COVE experiences rapid expansion, we are actively seeking to expand our team to further bolster our transformational influence on the marine sector. We recognize that our journey toward this goal hinges on the strength of our team - a group of individuals who collaborate, innovate, and continually strive for excellence. Join us as we embark on this exciting journey of discovery and advancement. 

The Opportunity

The Business Support Manager is a key operational leader responsible for driving the efficiency and effectiveness of administrative and cross-departmental processes within our growing team. This role oversees core business functions, including administrative services, technology coordination, workflow optimization, and internal system management to ensure seamless day-to-day operations aligned with organizational goals.

This position requires a self-motivated, detail-oriented, and highly organized individual who can confidently lead in a dynamic environment with competing priorities. The Manager will take ownership of developing, reviewing, and enhancing policies, systems, and procedures, ensuring that all functions operate smoothly and efficiently.

Success in this role demands exceptional professionalism, initiative, a strong work ethic, and a high standard for output quality and meeting deadlines. Strong interpersonal, communication, and administrative skills are essential, as is the ability to maintain confidentiality and thrive in both independent and collaborative settings. A growth mindset is critical, along with a continuous improvement approach to all processes and a passion for fostering a positive, engaged, and high-performing team culture.

What You'll Do:

• Team Leadership and Management: Manage and support the corporate services team, providing guidance, delegation, and performance oversight. Coordinate across departments to ensure cohesive support services, set priorities, and manage daily administrative operations.


• Process Improvement & Operational Efficiency: Continuously develop, review, and enhance administrative systems, policies, and procedures. Champion best practices, lead change management initiatives, and stay informed on industry trends and innovations.


• SharePoint Administration: Administer the SharePoint platform, managing site architecture, user permissions, and content workflows. Design and maintain digital forms, automations, and collaborative tools using Power Automate, Power Apps, or third-party solutions.


• Technology and Systems Support: Act as the primary liaison with IT contractors. Support the implementation, maintenance, and optimization of internal business systems and IT infrastructure, encouraging adoption of digital tools and enhancing team productivity.


• Project Management: Lead special projects, including the development and maintenance of Business Continuity and Disaster Recovery Plans, and the creation of digital portals (e.g., tenant SharePoint sites).


• Data & Information Management: Develop and enforce standards for digital file organization, naming conventions, and secure storage. Oversee training on system usage and ensure data integrity, confidentiality, and effective reporting practices.


• Corporate Metrics:  Assist with the development and reporting of key corporate metrics and contribute to the assessment of strategic initiatives.

• Facility & Office Management: Oversee office space planning and optimization in coordination with operations and vendors. Manage procurement, office equipment maintenance, and inventory control.


• Governance Support: Assist with the coordination of Board and Committee meetings, including preparation and distribution of materials via the board portal.


• Ensure compliance with COVE’s policies and procedures, including human resources, safety, and operational standards.


• Take on additional responsibilities as required to support the success and growth of COVE’s programs and strategic initiatives.

What You Bring 

• Bachelor’s degree in business administration, IT management, or a related field.


• 5 years’ experience in a similar administrative position, or a combination of experience and education.


• Exceptional leadership and time, task, and resource management skills.


• Strong organizational, problem solving, critical thinking, coaching, and interpersonal skills.


• Experience in SharePoint administration and IT systems.


• Ability to plan for and keep track of multiple projects and deadlines.


• Highly motivated, analytical, logical thinker with a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.


• Strong ability to communicate verbally and in writing.


• Initiative, good judgment and strong work ethic, ability to work independently and with a team.


• Strong digital skills, proficiency with Microsoft Office Suite, Word, Excel and PowerPoint.


• Strong technical skills with the ability to learn new processes and systems quickly.


• Solid team player who enjoys interacting and building relationships with others.

Additional Assets:

• Microsoft 365 or SharePoint-related certifications (e.g., MS-700, SC-300).


• Experience in ERP/CRM platforms.


• Certification in Change Management.
  

Working at COVE

At our core, we are a team driven by our passion for empowering marine tech innovators, serving as unwavering advocates for every visionary who walks through our doors. Integrity, creativity, and diversity are not just values to us - they are the bedrock of our identity. We thrive within an integrated team environment, where collective efforts culminate in tangible results. Embracing diversity in our workforce is paramount for fostering genuine collaboration and fulfilling the impactful responsibilities we hold within our community. We cultivate a workplace culture that celebrates individual differences, ensuring that each person's unique talents and strengths are fully recognized, appreciated, and utilized. Operating within a hybrid and flexible work environment allows us to optimize the collective potential of our highly collaborative team, enabling us to achieve the best possible outcomes.

Benefits:

• Opportunity to learn and make an impact by working for a dynamic, growing company on meaningful projects that finds solutions to real-life problems.


• Vacation, personal days, and sick time


• Remote work and flexible work hours


• Team wide bonding activities and casual work environment


• Tech focused office location, convenient via transit and bike paths 


• Employee wellbeing including full medical & dental benefits and a health spending account


• Group RRSP matching program & Income Insurance Plans


• Learning and growth opportunities


• Employee referral program


• Competitive salary

Talent Pool

As part of our ongoing recruitment efforts, we continually identify candidates who demonstrate the skills, experience, and potential to contribute to our organization. By submitting your application, you will be considered for current and future opportunities that match your qualifications and interests.

Should your profile align with our current or future needs, a member of our recruitment team may reach out to you to discuss potential opportunities and to further assess your fit for specific roles within our organization.

Don’t meet every single requirement? At COVE, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience does not align with every single qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are committed to ensuring accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodation upon request.

We offer an excellent working environment where life balance is valued. Our people and their commitment to quality work is what drives our success. You can find out more information about COVE at www.coveocean.com. Salary for this position will be commensurate with experience, note that relocation costs are not supported.

To be considered for this position, please apply online by clicking “Apply”.  The deadline for submission is July 18th, 2025 at 5pm (Atlantic). We thank all candidates for their interest; however, only those selected for an interview will be contacted.