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This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Clinical Application Specialist based in Canada.
This role plays a key part in supporting the deployment and adoption of advanced ophthalmic imaging and diagnostic technologies used by eye care professionals. You will act as a bridge between clinical users and cutting-edge medical devices, ensuring seamless installation, configuration, and integration of both hardware and software systems. The position combines hands-on technical work with clinical training responsibilities, directly impacting how physicians, technicians, and support staff use diagnostic tools in daily practice. You will travel extensively across assigned territories, primarily British Columbia, with opportunities to support broader regional needs. Working remotely when not on-site, you will provide ongoing clinical guidance, troubleshooting, and product expertise. This is a highly dynamic role within a collaborative and innovation-driven healthcare technology environment.
Accountabilities:
- Lead on-site installation, configuration, networking, and setup of ophthalmic devices and software systems across clinical environments.
- Deliver comprehensive training sessions to physicians, technicians, and clinical staff to ensure effective product usage and adoption.
- Coordinate pre-installation planning and post-installation follow-ups to ensure successful implementation and user satisfaction.
- Collaborate closely with IT teams and clinical stakeholders to ensure seamless system integration and performance.
- Provide product demonstrations during sales cycles and support trade shows with setup and live demonstrations.
- Offer remote and on-site troubleshooting support in coordination with technical service teams when required.
- Maintain accurate documentation of training activities, system changes, support cases, and performance reporting.
- Manage travel schedules, installation planning, and administrative reporting, including expense submissions.
Requirements:
- Associate degree in a health science field or equivalent combination of education and relevant experience.
- 2–5 years of clinical experience in ophthalmic or optometry environments (e.g., technician, ophthalmic photographer, or assistant roles).
- Strong hands-on experience with hardware setup, system configuration, installation, and networking.
- Solid understanding of ocular anatomy, ophthalmic imaging equipment, and clinical workflows is highly desirable.
- Familiarity with Windows-based systems and general computer hardware/software environments.
- Strong communication skills with the ability to deliver clear clinical training and write detailed reports.
- Highly organized, self-driven, and capable of managing multiple priorities independently.
- Willingness and ability to travel up to 90%, including frequent travel near an airport hub and possession of a valid driver’s license and passport.
- Ability to work independently while also collaborating effectively in cross-functional teams.
- Certifications such as COT, COMT, COMP, CCOA, RO, or IJCAHPO are considered an asset.
Benefits:
- Remote-first flexibility when not traveling for on-site assignments.
- Opportunity to work with advanced, innovative ophthalmic technologies used globally in clinical care.
- Extensive travel exposure across Canada, particularly within British Columbia and surrounding regions.
- Professional development through hands-on clinical, technical, and customer-facing experience.
- Collaborative, international work environment with strong cross-functional teamwork.
- Opportunity to contribute directly to improving patient care and clinical efficiency in eye health.
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