Collection Analyst

Collections Analyst

We are looking for a detail-oriented and proactive Collections Analyst to join our Accounts Receivable and Billing team. In this role, you will manage overdue customer accounts, support timely collection of receivables, and help reduce financial risk through accurate follow-up, reconciliation, and issue resolution. You will work closely with customers and internal partners, including Billing, Legal, and Customer Success, to resolve account inquiries, improve processes, and support strong cash collection performance.

What You’ll Do

• Manage customer accounts to support departmental collection goals, including reducing overdue balances and days sales outstanding (DSO).
• Follow up with customers by email or phone regarding overdue balances and payment timelines.
• Partner with customers to resolve past-due accounts, remittance deductions, and other accounts receivable issues.
• Perform account reconciliations, including cash-on-account reviews, to ensure customer balances are accurate.
• Research and respond to internal inquiries related to customer account status, payment activity, and outstanding balances.
• Collaborate with Billing, Legal, Customer Success, and other internal teams to resolve account issues and support timely collections.
• Prepare and maintain accurate collection notes, account updates, and reporting to support visibility into outstanding receivables.
• Identify opportunities to improve collection processes, customer communication, and overall accounts receivable efficiency.

Skills & Work Traits Required:

• High attention to detail with a high level of accuracy
• Excellent reading and comprehension skills
• Excellent interpersonal, organizational, analytical, and problem-solving skills.
• Ability to handle problems in a fast-paced environment.
• Think logically under pressure and seek innovative solutions.
• Being a team player and collaborating with the team to find solutions.
• Capable of learning new tasks.
• Must be extremely organized, driven, goal oriented and relentless in their collection efforts.
• Knowledge of Generally Accepted Accounting Principles.
• Ability to maintain confidentiality and exercise extreme discretion.

Experience & Technical Competencies

Required:

• Advanced Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Experience with interpreting and reviewing customer orders and the relevant MSA.
• Minimum 1-3 years work experience in a collections and accounts receivable role.

Preferred:

• Experience in a software or subscription business considered an asset.
• Prior experience with Salesforce or accounting software considered an asset. 
• A Diploma in Accounting, Business Administration. or a related field.
• Remote work with occasional in-office days

Organizational Alignment

• Reports to the Accounts Receivable and Billing Manager.
• Collaborate with the Billing Coordinator regarding job assignments.

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