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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Associate – French Bilingual based in Canada.
In this role, you will support customers by handling foundational, tier 1 service requests related to payment cards, account updates, and general account maintenance in a structured and fast-paced contact center environment. You will be responsible for delivering accurate, consistent, and policy-aligned support using guided tools, scripts, and established workflows. The position involves working within client systems to update customer information, resolve basic inquiries, and ensure smooth day-to-day account servicing. You will also play a key role in identifying the nature of customer issues and escalating more complex cases when needed. This is a fully remote opportunity requiring strong attention to detail, adaptability, and comfort with digital tools. You will gain exposure to financial services operations and build foundational knowledge of payment and card-related processes. The environment is collaborative, structured, and designed to support learning and progression.
Accountabilities:
- Respond to basic, tier 1 customer inquiries related to payment cards, account updates, and general servicing requests.
- Process customer requests such as card activations, payment support, and changes to personal account information.
- Use scripted responses, guided workflows, and decision-tree tools to ensure consistent and accurate issue resolution.
- Enter and update customer data in internal and client-provided systems with a high level of accuracy.
- Identify the nature of customer issues and escalate complex or unresolved cases to senior representatives or specialized teams.
- Follow established policies, procedures, and compliance requirements while handling customer interactions.
- Build foundational knowledge of products, systems, and client guidelines through training and documentation.
- Deliver professional, clear, and customer-focused communication in both French and English.
Requirements:
- High school diploma or equivalent required.
- French and English bilingual proficiency (spoken and written) is required.
- Previous experience in customer service or call center environments is an asset but not mandatory.
- Basic computer literacy and comfort using digital systems and applications.
- Strong communication skills with the ability to follow scripts and structured processes.
- Ability to learn quickly and apply policies, procedures, and training materials effectively.
- Strong attention to detail and ability to handle repetitive tasks with accuracy.
- Must have a reliable home internet connection (minimum 50 Mbps download / 15 Mbps upload).
- Comfortable working in a structured, high-volume, remote contact center environment.
Benefits:
- Competitive salary with benefits package
- Fully remote position (must be located in Ontario, Canada)
- Structured paid training program (4 weeks, Monday–Friday, 8:00 AM–4:30 PM ET)
- Flexible shift options, including evening, overnight, and weekend availability
- Opportunity to build foundational experience in financial services and payments operations
- Collaborative, inclusive, and international work environment
- Clear processes, tools, and training to support success in role
- Career growth opportunities within customer service and financial operations.
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