Desk Adjuster Level 2

We are currently recruiting for a Desk Adjuster 2 to join our team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis.

The salary range is $50,000 to $76,000 annually

• Investigation, collection, and analysis of claims information.


• Evaluates coverage, liability and quantum.


• Negotiates, settles, finalizes claims.


• Accurate recording, reporting and presentation of files


• Maintenance of accurate billing, and time and expense records.


• Work with manager to maintain client relations

• At least 2 years of technical claims handling experience in an insurance claims environment, knowledge of commercial liability claims is required


• Knowledge of property and/or bodily injury claims is an asset


• Post-secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required


• Minimum of 4 CIPs completed with ability to obtain a probationary adjusting license for Ontario with the ability to obtain additional licenses across Canada


• Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims


• Proficient in maintaining accurate and detailed activity, transaction and reserve records


• Advanced computer skills including Office 365 and Windows 10


• Excellent telephone etiquette and courtesy


• Excellent communication skills, must be a team player with a strong commitment to quality and customer service


• French/English Bilingualism would be considered an asset

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