Enterprise CCM Technical Architect

This role is for one of the Weekday's clients

Min Experience: 7 years

Location: Toronto, Brampton, Mississauga

JobType: full-time

We are hiring an Enterprise CCM Technical Architect to lead large-scale Customer Communications Management (CCM) transformations powered by the Quadient Inspire platform. This role is responsible for defining scalable document architecture, driving enterprise integrations, and ensuring high-performance, compliant, and future-ready communication solutions.

You will act as the technical authority across complex CCM programs — shaping solution design, guiding distributed engineering teams, and partnering with business and enterprise stakeholders to deliver mission-critical communication systems.

Key Responsibilities

Architecture & Solution Design

• Design scalable, modular, and reusable document composition frameworks using Quadient Inspire.
• Convert complex business requirements into structured, high-performance CCM architectures.
• Define data models, composition workflows, output strategies, and multi-channel delivery frameworks.
• Review and approve technical designs to ensure architectural integrity and compliance with enterprise standards.

Technical Leadership & Governance

• Provide architectural guidance and technical oversight across onshore and offshore teams.
• Establish development standards, best practices, and implementation guidelines for CCM solutions.
• Conduct code reviews, design validations, and technical audits to maintain solution quality.
• Identify and mitigate architectural risks, performance bottlenecks, and integration challenges.

Integration & Enterprise Alignment

• Architect integrations between Quadient Inspire and enterprise ecosystems including CRM, core systems, data warehouses, and digital platforms.
• Define API, data transformation, and message orchestration strategies.
• Ensure seamless upstream and downstream system connectivity.
• Oversee performance tuning, scalability planning, and production deployment readiness.

Estimation & Delivery Oversight

• Lead solution sizing, effort estimation, and technical feasibility analysis.
• Support roadmap planning and contribute to strategic technology decisions.
• Participate in client workshops, requirement discovery sessions, and milestone reviews.
• Ensure timely and quality delivery aligned with business objectives.

Required Expertise

• Extensive hands-on experience with the Quadient Inspire suite.
• Deep understanding of CCM architecture, document composition, data mapping, and multi-channel output management.
• Strong proficiency in JSON, JavaScript, XML, SQL, and related scripting technologies.
• Proven experience designing and delivering enterprise-scale integrations.
• Ability to lead distributed teams and provide clear architectural direction.
• Strong communication skills with experience engaging business and technical stakeholders.
• Experience preparing accurate solution estimates and supporting project planning.
• Willingness to travel for client workshops and delivery milestones.

Preferred Qualifications

• Industry experience in banking, insurance, financial services, or healthcare.
• Familiarity with Agile/Scrum delivery models.
• Exposure to CI/CD pipelines, DevOps practices, and version control systems.
• Consulting or client-facing implementation experience.

What This Role Offers

• Opportunity to lead enterprise-grade CCM transformation initiatives.
• Strategic architectural ownership across large, complex programs.
• Exposure to high-impact client engagements and digital modernization initiatives.
• Collaborative work environment with strong technical growth opportunities.

Core Competencies

Enterprise CCM Architecture · Quadient Inspire · Document Composition Frameworks · System Integration Design · Technical Governance · API & Data Integration · Performance Optimization · Stakeholder Engagement · Delivery Leadership