Manager II, Field Sales Engineering - Enterprise, Canada

About the role:

Samsara is seeking an experienced and results-driven Sales Engineering Manager to focus on our Field Enterprise business. You should have experience managing and ideally growing a dispersed sales engineering team in a high-performance environment. Our Sales Engineering team is full of problem solvers and tinkerers who are not afraid to get their hands dirty (literally) and play a critical role in demonstrating and communicating the value of Samsara’s platform with our largest customers. As a leader within the Sales Engineering division, you will lead and manage a team of Sales Engineers while also contributing to the enhancement and scaling of our Sales Engineering motion. This role requires a blend of strategic thinking, strong leadership, and a passion for creating solutions that provide real world value to our customers.
 
This is a remote position open to candidates residing in Canada located in the EST time zones. This position requires travel up to 50% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.


• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 


• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.


• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 


• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will: 

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices


• Hire, develop and lead an inclusive, engaged, and high performing Sales Engineering team


• Manage individual and team performance ensuring our partnership with sales, product, support and customer success teams are productive and efficient


• Work with Regional Sales Managers on account planning, strategy and sales call activity


• Manage escalations (product issues, feature requests, etc.) in a pre-sales environment


• Participate in customer / prospect calls as a trusted advisor


• Partner with other Sales Engineering leaders to improve the overall Sales Engineering organization at Samsara  

Minimum requirements for the role:

• Bachelors’ of Science degree from a 4 year accredited university


• 5+ years of professional experience in hands on engineering, pre-sales, customer success, or customer/product support capacity


• 3+ years of sales engineering management experience


• Experience with Software Product sales; Infrastructure, SaaS


• Knowledge in one or more of these areas of expertise: IoT, Networking / Security, SaaS, Cloud Technologies, or Physical Security


• Strong technical and business acumen


• Excellent communication, customer service, and interpersonal skills 


• Ability to partner with a broad coalition of stakeholders, ranging from sales, product, marketing, support, customer success and from individual contributors to executive team members across the organization


• Demonstrated leadership, creativity, and problem solving abilities


• Excellent presentation and organizational skills


• Ability to work in a fast paced dynamic environment


• Ability to travel as needed

An ideal candidate also has:

• Bachelors’ of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline


• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)