As a Property Claims Advisor, you will manage homeowner claims with a focus on accuracy, compliance, and customer satisfaction. You will investigate claims, interpret coverage details, negotiate settlements, and collaborate with stakeholders to ensure timely and effective claim resolution.

• Promote customer-focused values by delivering professional, empathetic, and solutions-oriented claim support.


• Review insurance policies, determine applicable coverage, and establish appropriate claim reserves.


• Investigate, negotiate, and settle homeowner claims ranging from standard to moderately complex cases through telephone and written communication.


• Ensure all claim files are accurately documented and managed according to internal policies, procedures, and regulatory requirements.


• Resolve claims within assigned authority levels while following established guidelines for cases requiring additional approval.


• Manage an active caseload while taking ownership of customer concerns and driving effective solutions.


• Communicate professionally with policyholders, claimants, vendors, contractors, and external insurance partners.


• Collaborate with homeowner adjusters, claims assistants, and other team members to deliver consistent service and efficient claim outcomes.


• Apply strong judgment and analytical thinking to evaluate claim information and determine appropriate next steps.

Requirements:

The ideal candidate has experience handling property claims and brings strong communication, analytical, and customer service skills. You should be comfortable managing multiple priorities while applying insurance knowledge and sound judgment in a remote environment.

• 1–2 years of relevant claims advisor or property claims handling experience.


• Previous insurance industry experience, with knowledge of property and/or automobile claims preferred.


• Strong understanding of insurance policies, claim investigation processes, and settlement practices.


• Ability to analyze complex information, identify key details, and make well-informed decisions.


• Strong communication skills with the ability to interact effectively with customers, vendors, and internal stakeholders.


• Excellent organization, prioritization, and time management skills.


• Customer-focused mindset with the ability to manage sensitive situations professionally.


• Ability to work independently while collaborating effectively with a remote team.


• Bilingual English/French proficiency is considered an asset.

Benefits:

• Fully remote work environment with flexible work arrangements.


• Competitive annual compensation ranging from approximately $47,800 to $73,000 CAD, based on skills and experience.


• Employee discounts on insurance products and additional services.


• Support for home office equipment through a reimbursement program.


• Retirement savings program with employer-matched contributions.


• Annual wellness allowance supporting health and wellbeing initiatives.


• Personal reflection day and paid time-off programs.


• Tuition reimbursement opportunities for continued learning and development.


• Student loan payment matching program for eligible government student loans.


• Opportunities to participate in community initiatives and charitable programs.


• Inclusive workplace culture focused on employee growth, flexibility, and career development.