Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Lead based in Canada.
This role offers the opportunity to become a trusted technology partner for leading retail organizations, helping them maximize the value of innovative digital solutions.
You will manage strategic technical relationships, guide complex integrations, and collaborate with internal teams to deliver measurable business outcomes.
Working at the intersection of technology, partnerships, and product strategy, you will help shape solutions that improve how consumers discover and engage with shopping experiences.
You will act as the voice of enterprise partners, translating business challenges into actionable technical opportunities.
This position is ideal for a relationship-driven technical leader who enjoys solving complex problems, influencing product direction, and building long-term partnerships.
You will join a collaborative, remote-first environment that values ownership, transparency, continuous learning, and meaningful impact.
Accountabilities:
As a Senior Technical Account Lead, you will own strategic technical relationships with enterprise partners, ensuring successful adoption, integration, and ongoing value from digital solutions.
- Manage and develop trusted technical relationships with a portfolio of enterprise retail partners.
- Serve as a strategic advisor, helping partners adopt solutions effectively and achieve their business objectives.
- Develop tailored technical strategies and partnership plans to address client challenges and identify growth opportunities.
- Lead onboarding initiatives and strategic projects, ensuring smooth execution from planning through delivery.
- Collaborate closely with Product, Sales, Analytics, and Engineering teams to design solutions that improve performance and deliver measurable partner value.
- Represent partner needs internally by translating business requirements into clear technical priorities.
- Support product development by providing insights and feedback based on partner challenges and market needs.
- Communicate technical concepts clearly to stakeholders at various levels, including managers and senior leadership.
- Drive alignment across internal and external teams to ensure successful project outcomes and long-term partnerships.
Requirements:
The ideal candidate is a technically minded relationship leader with experience managing complex client engagements and delivering technology-driven solutions.
- 5+ years of experience in technical account management, client services, technical consulting, technical pre-sales, project management, or a similar client-facing role.
- Proven experience managing projects involving both internal teams and external partners.
- Strong business acumen with the ability to translate business challenges into practical technology solutions.
- Experience collaborating cross-functionally with teams such as Product, Sales, Analytics, and Engineering.
- Ability to confidently manage client conversations, address objections, and recommend solutions to senior stakeholders.
- Excellent written and verbal communication skills, with experience engaging clients through various channels including email, meetings, and presentations.
- Familiarity with web technologies such as JavaScript, APIs, and JSON.
- Experience with e-commerce platforms such as Magento, Salesforce Commerce Cloud, or similar systems is an asset.
- Strong organizational skills with the ability to manage multiple priorities and complex projects.
- Project management certification such as PMP or equivalent training is considered an advantage.
Benefits:
- Competitive base salary of $110,000 CAD.
- Eligibility for a sales incentive plan with additional details shared during the interview process.
- Remote-first work environment with flexibility to work from anywhere in Canada.
- Flexible benefits designed to support personal wellbeing and professional growth.
- Inclusive and collaborative culture where employees are encouraged to share ideas and make an impact.
- Access to tools, resources, and opportunities for continuous learning and career development.
- Opportunity to work on meaningful technology solutions that influence the future of shopping.
- Empowerment to take ownership of projects, build expertise, and contribute to a high-growth environment.
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