ServiceNow administrator

NOVIPRO, a firm specialized in technology consulting and IT talent acquisition, has been mandated to support a major organization in the search for a ServiceNow Administrator. This strategic mandate is part of a global support model for the ServiceNow platform, within an internationally distributed IT structure.

Details

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  Contract type: 12-month contract

  
  


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  Schedule: 40 hours per week

  
  


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  Work mode: Hybrid – on-site presence required 2 to 3 days per week in downtown Montreal

  
  

Responsibilities

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  Design and implement technical solutions within the ServiceNow platform based on functional requirements from internal IT teams

  
  


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  Develop and maintain Service Catalog components (catalog items, record producers, approval flows)

  
  


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  Create test plans, operational guides (runbooks), and perform deployments in accordance with Agile/SCRUM practices

  
  


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  Manage data integration, custom view creation, reporting, and continuous platform improvements

  
  


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  Diagnose and resolve incidents related to CMDB (Configuration Management Database), Access Management, IT Operations Management (IOM), and IT Service Management (ITSM) modules

  
  


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  Collaborate with remote teams, notably in Europe, to ensure alignment of deliverables and compliance with internal IT policies

  
  


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  Manage deliverables independently while escalating technical or functional issues as needed based on their criticality

  
  

Skills

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  CSA certification (ServiceNow Certified System Administrator)

  
  


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  Several years of experience in ServiceNow development and administration within structured and complex IT environments

  
  


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  Demonstrated expertise with ITSM, IOM, CMDB, and Service Catalog modules

  
  


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  Strong experience in Agile environments, particularly with SCRUM methodologies

  
  


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  Ability to navigate ecosystems with incomplete documentation, investigate proactively, and prioritize tasks based on operational needs

  
  


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  Excellent cross-team communication skills, particularly in multicultural and cross-continental contexts