Specialist, Recycling Accounts

OVERVIEW

Join our dedicated National Team as a Specialist, Recycling Accounts! This full-time role is the primary business contact between producer partners and Circular Materials. This role will be focused on supporting producers as they file their extended producer responsibility/individual producer reports in time for their reporting deadline. As a Specialist, Recycling Accounts, you will serve as an ambassador for the organization, interacting with key stakeholders daily, facilitating timely and accurate producer reporting while providing high-quality service.

Our team supports producers across the country, so staggered shift schedules are required to support producers in multiple time zones. Full standard service coverage spans between 8:30 am and 6:30 pm EST.

RESPONSIBILITIES

• Assist and support new and existing producers with registration to ensure they are compliant with their provincial recycling obligations regarding reporting requirements, deadlines, and changes.


• Build relationships with producers by providing exemplary customer service, managing producer communications via phone email and live chat, and continuously improving the producer experience.


• Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees.


• Ability to review submitted producer reports, analyze; interpret numerical data, and detect anomalies, to ensure reporting accuracy.

QUALIFICATIONS

Education

• Post-secondary education – ideally in Business Administration or Customer Service Management – is preferred or equivalent Account Management experience.

Experience

• Minimum two (2) years of progressive customer service experience.


• Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships.

Knowledge/Competencies/Skills

• Bilingualism is an asset for this role (French/English).


• Detail-oriented with analytical and problem-solving skills, strong research capabilities.


• Interest in environmental issues and how businesses contribute to good environmental performance.


• Flexible, adapting to new and changing tasks and can multi-task in a fast-paced and changing work environment.


• Strong Excel skills and comfortable learning new online tools. Working knowledge of SAP would be an asset.


• Experience working in a call center or in a similar office environment would be an asset.

WORKING CONDITIONS

• All CM employees work 40 hours per week, remotely from a home office environment.


• Overtime in peak season.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 51% of Circular Materials employees identify as women.


• 53% of Circular Materials employees identify as visible minorities.


• 97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.


• 95% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including women, Indigenous People (First Nations, Métis, and Inuit) persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. 

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting [email protected]. This email is only used for accommodation requests. 

We thank all applicants for their interest. However, only those under consideration will be contacted.