Sr. ITOM Technical Consultant

The Sr. ITOM Technical Consultant will be responsible for leading end-to-end ServiceNow ITOM engagements, delivering technical solutions aligned with business objectives, and providing expert guidance throughout implementation and support activities.

• Design, configure, implement, and support ServiceNow ITOM solutions, ensuring alignment with industry best practices and client requirements.


• Lead technical design, architecture, and configuration activities across ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management.


• Develop and customize ServiceNow applications, workflows, integrations, and platform components to meet business needs.


• Conduct client workshops to gather requirements, analyze IT operations challenges, and translate needs into actionable technical solutions.


• Create and maintain technical documentation, including solution designs, architecture diagrams, configuration documents, and test plans.


• Build and manage integrations between ServiceNow and enterprise systems using technologies such as REST, SOAP, JDBC, and MID Server.


• Develop platform customizations using JavaScript, GlideRecord, UI Policies, Business Rules, Script Includes, and other ServiceNow capabilities.


• Provide technical leadership and recommendations regarding platform scalability, architecture, and ITOM best practices.


• Collaborate with project managers, business analysts, and technical teams to ensure successful delivery of solutions.


• Perform unit testing, integration testing, and user acceptance testing to validate solution quality and performance.


• Troubleshoot complex ServiceNow ITOM issues and provide effective resolutions.


• Train clients and internal teams on ITOM functionality, administration, and best practices.


• Stay current with ServiceNow platform updates, new features, and evolving IT operations management trends.

Requirements:

The ideal candidate is a highly experienced ServiceNow professional with deep ITOM expertise, strong technical capabilities, and the ability to lead complex client engagements from strategy through implementation.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.


• Minimum of 5 years of hands-on experience implementing, configuring, and supporting ServiceNow solutions.


• Extensive experience working with ServiceNow ITOM modules and capabilities.


• Proven experience leading ServiceNow implementations and technical consulting engagements.


• Strong knowledge of ITOM processes, platform architecture, and ServiceNow best practices.


• Experience developing ServiceNow applications, workflows, integrations, and custom solutions.


• Hands-on experience with JavaScript and ServiceNow scripting technologies, including GlideRecord, Business Rules, Script Includes, and UI Policies.


• Experience integrating ServiceNow with enterprise applications using REST, SOAP, JDBC, and MID Server technologies.


• Strong analytical and problem-solving skills with the ability to resolve complex technical challenges.


• Excellent communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.


• Ability to work independently, manage priorities, and deliver high-quality solutions in a remote consulting environment.

Benefits:

• Competitive compensation of approximately $90 CAD per hour (incorporated rate).


• Fully remote work opportunity within Canada.


• Opportunity to work on complex enterprise ServiceNow ITOM implementations.


• Exposure to innovative IT operations solutions and large-scale technology environments.


• Opportunity to collaborate with experienced technical professionals and business stakeholders.


• Flexible consulting engagement with the ability to contribute expertise across impactful projects.


• Professional growth opportunities through hands-on experience with advanced ServiceNow capabilities.