Strategic Services Consultant

Description

Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals


• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives


• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

What you’ll bring

Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment. 

The minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS


• Experience in training and in navigating a software platform


• Project management experience

Preferred qualifications for this role include:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations


• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care


• Flexibility to work on multiple projects and simultaneously support the Sales and Success team


• Understanding of all components of a software sales process and customer lifecycle


• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers


• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently


• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role


• Fully understanding our Services offerings, from delivery to project management to reporting


• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field

Within 3 months, you’ll start hitting your stride by:

• Building connections with members from other teams through active networking and community building


• Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers


• Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams


• Leading services projects independently and clearly communicate results and deliverables to customers

Within 6 months, you’ll be making a clear impact through:

• Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth


• Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals

Within 12 months, you’ll make this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work


• Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.