Virtual Safety Monitoring Technician

• Remotely monitor patients using advanced telemonitoring technology to promote safety, well-being, and continuity of care.


• Maintain continuous observation of patients with identified safety concerns and promptly recognize changes in behaviour, condition, or risk.


• Communicate virtually with patients to provide reassurance, support, assistance, and appropriate direction.


• Communicate significant changes or concerns to the appropriate clinical teams and escalate issues promptly when required.


• Collaborate with interprofessional healthcare teams to support timely intervention, de-escalation, and resolution of patient safety concerns.


• Complete accurate, timely, and comprehensive documentation of patient observations, communications, and interactions.


• Support the assessment and triage of patients to determine their suitability for the Virtual Safety Monitoring program.


• Monitor and manage multiple priorities effectively, including the ability to observe up to 12 patients simultaneously.


• Use Microsoft Office and other digital platforms confidently to support daily monitoring, communication, and documentation activities.


• Participate in continuous improvement initiatives focused on patient safety, program development, innovation, and service quality.


• Maintain a calm, professional, compassionate, and patient-centred approach when interacting with patients and families remotely.

Requirements

• Secondary School Diploma is required.


• Bachelor’s degree in health sciences or a related field is preferred.


• 2–4 years of experience in customer service, patient-facing, or other front-facing roles is required.


• 1–3 years of previous experience working in a healthcare environment is preferred.


• Strong verbal and written English communication skills, with the ability to communicate clearly and effectively with patients, families, and clinical teams.


• Excellent observation skills and exceptional attention to detail, with the ability to identify subtle changes in behaviour or condition.


• Strong critical-thinking, problem-solving, decision-making, and prioritization skills.


• Demonstrated ability to assess risk, determine when escalation is necessary, and respond appropriately to changing situations.


• Strong conflict-management, crisis-management, and de-escalation capabilities.


• Calm, empathetic, compassionate, and patient-focused approach, particularly when supporting individuals experiencing distress or challenging situations.


• Strong technological aptitude and the ability to quickly learn and navigate multiple software and telemonitoring platforms.


• Proficiency with Microsoft Office applications and other workplace technology.


• Ability to manage competing priorities and remain focused in a fast-paced, high-pressure environment.


• Ability to work effectively both independently and as part of an interprofessional healthcare team.


• Demonstrated commitment to patient- and family-centred care, continuous learning, and professional development.


• Previous experience with Meditech is considered an asset.


• Training or certification in Gentle Persuasion Approach (GPA), Dementia Ability Methods, P.I.E.C.E.S., or Crisis Prevention Intervention is considered an asset.


• Additional language skills relevant to the communities and patient population served are considered an asset.


• Willingness and ability to work variable day, evening, and night shifts, including weekends and statutory holidays.

Benefits

• Hourly compensation of $28.24–$31.80, based on the applicable compensation band.


• Full-time employment within a patient-centred healthcare environment.


• Opportunity to contribute directly to patient safety and the evolution of virtual healthcare delivery.


• Exposure to advanced telemonitoring technology and innovative approaches to patient care.


• Opportunities for ongoing professional development and continuing education.


• Collaborative work with interprofessional healthcare teams.


• Inclusive workplace committed to equity, diversity, inclusion, belonging, accessibility, and respectful patient care.


• Opportunity to support diverse patient and family communities across Ontario.


• Variable shift scheduling with 8- and 12-hour day, evening, and night shifts, including weekends and statutory holidays.


• Remote monitoring work environment focused on technology-enabled patient support.


• Reasonable workplace accommodations available throughout the recruitment and selection process in accordance with applicable accessibility and human rights legislation.