Rental Business Operations Analyst

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:    
The Business Operations Analyst - Rental ensures operational excellence and profitability for the rental fleet. This role is responsible for optimizing inventory and parts management, maintaining system and data integrity, and utilizing performance data to drive efficiency and strategic cost savings. The Analyst provides crucial operational support by effectively communicating and managing the rollout of process changes to store and field teams to ensure seamless alignment. Success in this position requires a strong analytical foundation, organizational rigor, and a commitment to achieving financial and operational targets.                                    
Key Responsibilities:                                        
Inventory & Parts Management: Manage the health, accuracy, and logistics of the Rental fleet inventory and parts supply chain. This includes ensuring the right parts are available for stores and field teams to repair tools, overseeing stocking programs, processing host orders as needed, and advising on surplus inventory.
Process and System Optimization: Drive operational excellence and cost savings by evaluating performance data to identify issues, proposing strategic process improvements, and deploying best practices for greater efficiency across the rental fleet
Data Integrity and System Performance: Ensure inventory and rental system accuracy through regular cycle counts and setup, while managing IT issues (defects and enhancements) to maintain system performance and data integrity.
Project Execution and Communication: Develop and manage comprehensive project communication playbooks and execution strategies to ensure the successful, clear, and consistent rollout of new processes and systems to store and field teams.
Field Alignment and Collaboration: Build and maintain collaborative relationships with cross-functional partners, store and field teams to gather critical operational input, ensure organizational alignment on initiatives, and drive high adoption rates for change management efforts.
Financial Performance: Support the achievement of financial and profitability targets by actively identifying, analyzing, and closing gaps in profit and sales, while demonstrating adaptability to new business changes and processes.

Competencies:    
•    Plans and Aligns
•    Action Oriented
•    Collaborates
•    Drives Results
•    Communicates Effectively

Skills:                                        
•  Excellent written and verbal communication skills for cross-functional engagement, coupled with strong interpersonal skills to build collaborative relationships across all business levels (including store and field teams).
•    Excellent analytical and research skills with high attention to detail for data integrity and strategic problem-solving.
•    Proven ability to coordinate and manage multiple projects concurrently, prioritize effectively, operate under pressure, and meet tight deadlines.
•    Demonstrates adaptability and the ability to work both independently and as part of a team in a fast-paced, dynamic environment.
•    Proficient in Microsoft Excel (Advanced), PowerPoint, Word and Outlook
•    Experience with inventory management systems and/or BI tools is highly desirable 

Direct Manager/Direct Reports:                                        
•    Senior Manager, Rental Operations                                      
Travel Requirements:                                        
•    Travel to SSC Toronto Mon-Thurs
•    Ability to travel 1-2 days to Rental shop in Ontario
                        
Physical Requirements:                                        
•    Operating a computer and other technology
            
Hybrid Work:                                        
•    Location dependent

Working Conditions:                                        
•    SSC role- Office, Store, Rental Shop
•    Working in an office setting: computer work, camera on virtual meetings 
                                        
Minimum Education:                                        
•    Bachelors degree or equivalent work experience
                            
Minimum Years of Work Experience:                                
•    Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets expectation, consistently demonstrates)
•    External: 2-5 years of relevant work experience.
                            
Minimum Leadership Experience:
•    None

Certifications:                                        
•    None
                                        
Other Requirements/Assets:                                        
•    Retail knowledge/experience an asset
•    Bilingual (English and French) written and oral abilities considered an asset
•    Must be at least 18 years and legally eligible to work in Canada