Rental & Sales Coordinator

Our client, located in Mississauga, is in search of a Rental & Sales Coordinator who will provide clients with quality service and ensure clients get the services they need. There is a heavy customer service basis, as the Rental & Sales Coordinator is often the initial contact, so having good people skills is a must. You will build strong relationships with our partners and service providers to ensure clients receive the best care possible. You should be service oriented with excellent organizational and record-keeping skills. You should have strong communication and interpersonal skills and should be able to deal with our clients with empathy and compassion.Job Duties (included but not limited to):* Processing of rental and sales orders and inbound inquires.* Preparing sales/rental agreements and product invoices.* Ensure that all assets and customer accounts are updated in Salesforce for both rentals andsales.* Ensure that purchased/rental machine check ins and outs are completed in the system.* Closing/Invoicing work orders. Collecting and verifying payments have been made by thecustomer.* Issuing PO#'s to vendors. Batteries and aftermarket.* Authorizing, preparing and filing invoice payments/orders to customers and vendors.* Preparing quotes for batteries, racking etc.* Working with account representatives to secure and schedule equipment deliveries andinstallations, ensuring that all assets have accurate data, and all SOP's have been completedprior to shipping including: PDI's, PM's, LDI's, and truck specifications.* Organizing and tracking equipment sale orders.* Prepare monthly reports.* Scheduling, recording, and preparing shipping documents for sales, rentals, and freight,including, responsible for organizing local, provincial, and cross border shipping documents ifrequired.* Work closely with fleet team managing stock/inventory. Ensure inputted data for equipment isaccurate/updated as required.* Backing up service dispatch and invoicing when required.* Ordering after-market items and processing through to delivery and invoice.* Field inbound sales and rental inquiries for all products and services in scope of offerings.* Making outbound calls to current customers letting the know our offerings for rentals and otherservices.* Work with account managers to schedule and deliver all aftermarket material. * Assess the service needs of clients and connect them with the correct technician/personnel.* Create and maintain a directory of service providers and resources.* Create and maintain a database of clients and client needs.* Assess client issues and provide recommendations to fix problems.* Ensure each client is given the necessary services and follow up to fill ongoing service needs.* Maintain good relationships with service providers and clients to keep customer base.* Expand the list of resources and providers to ensure there are no gaps in services.* Other related duties as assigned.Qualifications* College diploma or relevant certification or Bachelor's degree preferred.* 1-3 years' of industry experience or a related customer service experience required* Previous administrative experience an asset* Experience with Salesforce an asset* Excellent critical thinking, customer service and problem-solving skills* High quality organizational skills* High attention to detail* Excellent verbal and written communication skills* Proficient in technology especially Microsoft Office applications* Proactive qualities with the willingness to learn.* Ability to work well under pressure and with minimal supervision.* Must be able to work long hours seated and in front of a computerAcara Solutions is committed to ensuring equal employment opportunities for job applicants and employees. We are committed to filling open positions using balanced selection criteria to avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by lawAcara Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.