Rental Supervisor

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

The Rental Supervisor works closely with internal teams and external partners to ensure that rental spaces are safe, well-maintained, and meet the needs of diverse community users. This Rental Supervisor manages the promotion and development of recruitment and relationship development with potential renters, ensuring a positive experience for renters throughout their experience, and overseeing the rental staff team that support facility rentals. Working in close collaboration with the Program Manager, the Rental Supervisor leads a diverse team on-site, is responsible for financial management, evaluates program performance, and fosters strong relationships with community partners. 

This position is full-time with 40-hour per week and includes benefits. Flexible availability is required allowing for the Supervisor to support evening and weekend rentals as needed on site. 

Responsibilities:

• Manage the full lifecycle of rental operations.


• Respond to rental inquiries, conduct site tours, and guide clients through booking and contract processes. 


• Ensure rental spaces are clean, safe, and prepared to use, coordinating with facility, asset and custodial teams.


• Develop and maintain rental schedules, calendars and usage reports. 


• Collaborate with Marketing and Communications to promote rental opportunities and develop and maintain rental relationships with various community organizations, local businesses, and community members.


• Monitor rental performance metrics and client satisfaction, and implement improvements as needed. 


• Develop and operationalize approved rental policies and procedures, and pricing structure.


• Complete file audits, data recording, reporting and other administrative duties as identified.


• Recruit, train, supervise, and evaluate staff, volunteers, and students.

Qualifications:

• University degree or diploma in Business, Hospitality, Community Development or a related field.


• Minimum 2 years’ experience in rental coordination, facility management, or customer service. 


• Minimum 2 years’ experience in staff supervision.


• Intermediate (Standard) First Aid, CPR/AED Level C, WHMIS.


• Clear Police Intervention Check with Vulnerable Sector Search.


• Strong communication, organizational, and time management skills.


• Experience working with diverse populations and managing stakeholder relationships. 


• Proficient in Microsoft Office, facility booking systems and other forms of technology.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.