Rep Customer Service

Come join our incredible Distribution team!

Here’s our Current Opening:

Position: Customer Service Representative, Distribution 

Reports to: Customer Service Manager, Distribution

Division: Distribution

Location: North York, Dufferin & Steeles, On-site

Pay Rate: $39,000 - $42,000 /Annum

What You’ll Be Doing:

Working in our busy Distribution call center you will process customer orders by phone, fax and email. Respond to customer inquiries; collaborate with team members, and other staff in the credit department, client services, warehouse and other departments to ensure seamless transactions for our customers.  

Key Responsibilities: 

• Receive and process by data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided) 

• Process of orders received by phone, mail, fax, and e-mail 

• Respond to customer orders with acknowledgement in the medium the order was received 

• Collaborate closely with the credit department, warehouse, and other departmental staff 

• Respond to customer, publisher and stakeholder inquiries in a timely manner  

• Communicate clearly and effectively via emails and phone calls with any and all parties 

• Follow up on purchase orders, lost shipments and claims as necessary 

• Complete all necessary paperwork for orders, returns and credits, open new accounts as needed 

Education, Qualifications, and Experience: 

• High school graduate, or equivalent education/experience 

• Previous experience in a customer-service environment  

Knowledge, Skills, and Attributes: 

• Excellent customer service skills with demonstrated experience working independently and collaboratively across teams 

• Professional communication skills  

• Ability to deal with a wide range of customers  

• Ability to maintain high level of accuracy and attention to detail  

• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset 

• Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus  

About University of Toronto Press    

The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.  

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.   

Interested in applying?  

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted. 

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (416) 645-1410.