Repair and Maintenance Facilitator

Work Location

About the Role

Reporting to the Vice President of Real Estate Operations, the Properties Repair and Maintenance Facilitator, is primarily responsible for obtaining, assessing and reviewing repair and maintenance requests submitted by store managers and arranging for repairs through the appropriate vendor within spending guidelines.  You will manage the repair process and ensure maintenance and repairs are completed in an efficient and timely manner while achieving the most competitive quotes. Assessing if the repair and maintenance request is the companies responsibility, the landlords responsibility or an insurance claim is also important.  All repairs authorized will go through the defined company spending policies and procedures.

If the prospect of becoming an integral part of our real estate team interests you, the Repair and Maintenance Facilitator role will be an excellent opportunity for you. Critical skills for this position would include strong communication skills both written and oral, outstanding attention to detail and excellent organization and time management skills.

Role and responsibilities include, but are not limited to:

• Reviewing repair and maintenance issues submitted by store managers and assess the urgency and the most cost efficient way to complete the repair.
• Tender quotes where applicable and contact the appropriate vendor and issue a PO for repair.
• Report all major emergency repairs per the policies and procedures outlined for the role.
• Review all major repairs per the policies and procedures and initiate the approval process.
• Follow the repair process and update issues as they are moved from Pending to Actioned to Closed.
• Review quarterly repair and maintenance spending with the President of liquor, President of Cannabis and the Vice President of Real Estate Operations.
• Respond to weekend or after hours large emergencies.

Experience and Qualifications

• High school diploma required at a minimum.

• Minimum, 10 plus years working in the Commercial Retail Unit (CRU) repair and maintenance industry in a management capacity
• Must be able to pass a basic criminal record check.
• Must have basic understanding of plumbing repairs, electrical repairs, HVAC repairs, etc in order to obtain the best prices and assess the reasonableness of the repair quotes and urgency.

Personal Characteristics and Requirements

• Demonstrates professionalism, and able to use judgement to assess the repair urgency and the repair and maintenance quotes provided.
• High degree of integrity and ethics.
• Highly detail oriented with an excellent degree of accuracy, work is free of errors.
• Strong time management skills and proven ability to maintain workload and meet critical deadlines in a fast-paced environment.
• Commitment to the job and an understanding of how this role functions within the Real Estate Operations departments.
• Demonstrates initiative and ability to recognize opportunities for improvement and efficiency.
• Ability to work effectively in a team atmosphere as well as independently.
• Attention to customer service and willingness to support the team where needed, even if a request is outside of normal job duties on occasion.
• Reliable and punctual.
• Ability to be flexible and adapt to changes professionally, in keeping with the needs of our growing company.
• Excellent communication skills both written and verbal, with the ability to communicate effectively with various team members.
• Problem identification and problem resolution skill.

What Makes SNDL a Great Place to Grow:

• Competitive compensation including performance-based bonuses and annual salary reviews.
• Comprehensive health and dental benefits, including a Healthcare Spending Account.
• Three weeks of paid vacation with annual rollover.
• Flexible, hybrid work arrangements to support work-life balance.
• Recognition and rewards programs that celebrate individual and team achievements.
• Employee & Family Assistance Program (EFAP) with mental health, financial, and family support.
• Employee perks and discounts program, offering savings across fitness, wellness, lifestyle, retail, and everyday services

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process. 

Our Commitment to Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities. 

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL