Représentant(e) service à la clientèle - Ventes internes - Bilingue, Terrebonne, QC

Job Summary

Cyclone Lighting, an Acuity Brands company, was founded in 1999 and designs, develops, and manufactures outdoor luminaires and accessories in its production facility located north of Montreal. From its inception, Cyclone has followed a philosophy that excels in quality, performance, and durability. Cyclone Lighting continues in this direction by providing superior quality luminaires and decorative outdoor accessories and by focusing on key product strengths: photometric performance, tool-free maintenance, and a broad range of luminaire styles. For more information, please visit www.cyclonelighting.com

What we are offering:

• Remote position work around 90% telework and 10 % office work (Terrebonne)


• Work schedule over 4 and a half days, Friday afternoon off


• Be part of a dynamic team within an internationally renowned and constantly evolving company


• Work in a creative and evolving environment


• Competitive basic compensation and regular post with group insurance coverage including health account


• Be part of a dynamic and committed sales team.

Job summary:

Reporting to the Inside Sales Director, the Customer service representative ensures technical and commercial coordination with the external sales representatives as well as with distributors, contractors, engineers and lighting agencies . He(she) establishes and maintains a relationship of trust with internal and external customers by offering high quality services.

Key Responsibilities

• Follow assigned sales procedures as they relate to entering sales orders, sales order processing, follow-up and delivery.


• Act as the order owner throughout the lifecycle of an order, main responsibilities from order reception to production release.


• Act as a go-to person for the sales representatives to solve customer and order issues.


• Responsible for tracking the entire order process from bid request to quote, to order entry.


• Prepare quotes in close collaboration with sale reps and issue pricing throughout the sales channel.


• Work closely with Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc.


• Communicate with customers, verbal and written communication via email and phone.


• Keeps all key players informed of all changes in status of their sales orders including, lead time, shipment, and delivery.


• Work with people in production and shipping to provide accurate and timely information to customers

Minimum Experience

• College Degree in administration or relevant experience


• 2-3 years of experience in customer service in the manufacturing sector, direct sales with municipalities or with contractors.


• Experience in a manufacturing company preferably in the field of lighting or working with a technical product would be an asset


• Bilingualism essential spoken and written 


• Office Suite


• Microsoft Dynamics AX would be an asset

Knowledge and abilities:

• Meticulousness and attention to details


• Excellent spoken and written communication skills


• Good listener


• Versatility


• Ability to work under pressure


• Good sense of priorities & a high level of organizational skills


• Diligence


• Teamwork / Excellent collaboration


• You are a good communicator, who gives attention to details, and you have an interest for technical products, you are the person we are looking for!

Travel Requirements

0-10%

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