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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Représentant.e, service-conseil based in Canada.
This role sits at the heart of a fast-paced customer service environment focused on delivering seamless client experiences and driving appointment conversions. You will act as a key point of contact supporting service centers and ensuring customers receive timely, accurate, and tailored guidance. The position combines customer interaction, consultative selling, and administrative precision in a highly dynamic setting. You will use your communication skills to build trust, understand customer needs, and recommend relevant solutions. Working in a collaborative, performance-driven environment, you will help optimize service operations and enhance customer satisfaction. This is an excellent opportunity for someone who enjoys variety, problem-solving, and making a tangible impact on the customer journey while working primarily remotely.
Accountabilities
- Support service centers by identifying opportunities and scheduling customer appointments, ensuring smooth coordination and timely follow-up. You will play a key role in driving conversion from inquiries to confirmed bookings.
- Engage with customers using active listening techniques to understand their needs, build trust, and recommend appropriate products and services that match their situation and expectations.
- Accurately update customer records and maintain detailed information within internal systems, ensuring data integrity and smooth operational tracking across teams.
- Provide occasional support to other departments based on operational priorities, contributing to overall team efficiency and ensuring service continuity during peak periods.
Requirements
- Experience in a call center or customer service environment, with the ability to manage high volumes of interactions while maintaining professionalism and quality service.
- Strong bilingual communication skills in French and English, both written and verbal, enabling effective interaction with a diverse customer base across Canada.
- Comfort with learning and navigating new software tools and systems, with strong adaptability in a digital and process-driven environment.
- Excellent teamwork, autonomy, and reliability, with the ability to manage shifting priorities, work independently, and remain organized in a fast-paced setting.
- Availability to work evening shifts during the week and Saturdays up to 8 PM, ensuring coverage aligned with customer demand.
Benefits
- Fully remote role (approximately 95% work-from-home), offering flexibility and reduced commuting time.
- Annual salary review process to recognize performance and support career progression.
- Ongoing training, coaching, and development opportunities within a growing organization.
- Career advancement possibilities in a dynamic, expanding, and multi-brand environment.
- Supportive leadership focused on employee development, engagement, and continuous improvement.
- Exposure to a large-scale organization with national operations and strong international backing.
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