Representative - Customer Service

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture! 

What’s in it for You

• Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!


• Enjoy regular salary reviews and incentive opportunities.


• EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.


• A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!


• Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.


• Process payments for cash account customers.


• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.


• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required


• Associates’ Degree (U.S.)/College Diploma (Canada) preferred


• 2-4 years of relevant experience


• Solid interpersonal skills that allow one to work effectively in a diverse working environment


• Able to effectively communicate both verbally and in writing


• Able to work well under pressure


• Strong attention to detail


• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times


• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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