Research Assistant

About the Position

The Role

The Research Assistant (RA) is responsible for supporting clinical research coordinators gather high-quality clinical research data and maintain optimum medical care to patients in accordance with Health Canada standards. The RA provides significant support to clinical research trials undertaken by Dermatology Research Institute including: review of written and verbal information about the research study; management of records, programs and resources; and maintenance of the databases and case record forms.

Job Type:

This is a full-time position. Availability on evenings and weekends may be required.

Expectations for the Role

• Manage reports and regulatory documents as required by the protocol and research study/sponsor. This involves ensuring research documents are complied in a manner that is timely, accurate, valid, meaningful, and to the sponsor's satisfaction, and that studies are run according to local and global regulations
• Assist clinical research coordinators in planning, management and effective implementation of continuous improvement and quality assurance activities relating to recruitment, data collection and research practices and procedures
• Ensure that all research studies are conducted according to the most recent confidentiality principles, privacy laws and legal and regulatory bodies' protocols and guidelines
• Comply with all Occupational Health and Safety (OHS) instructions, policies and procedures and take steps to identify, eliminate, and/or minimize OHS risks where appropriate
• Answers multi-line phone system and emails and takes appointments or directs calls to the appropriate party. Prioritizes and responds to phone calls and messages in a timely manner
• Coordinates the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the physician's schedule
• Maintains patient accounts by obtaining, recording and updating personal information.
• Prepares examination rooms with necessary medical supplies.
• Maintains inventory medical and office supplies.
• Provides a variety of administrative duties within clinic such as data entry, faxes, scanning, shredding, photocopying, and other related tasks, as required.
• Coordinate the ordering, receipt, and organization of clinical and office supplies, including unpacking and inventory management.
• Contact referring physician office, clinics, hospitals, labs, diagnostic centers or specialists for additional clinical information as needed.
• Receive, scan and distribute incoming mail, labs, consults, prescription requests, special authorization requests and diagnostic imaging reports to the team.
• Ensures the protection of patients' rights by maintaining confidentiality of personal and financial information.

Qualifications

Required Education:

• Post-secondary diploma or certificate in Medical Office Administration

Required Certification:

• Current Cardiopulmonary Resuscitation (CPR) / First Aid Certification / Basic Cardiac Life Support (BCLS)

Required Experience, Knowledge & Skills:

• Minimum 2 years administrative experience in a medical office
• Knowledge of medical terminology and medical records management
• A professional and courteous disposition
• Must possess a strong work ethic, be self-motivated with the ability to work independently with minimal supervision
• Ability to multi-task in a fast-paced environment and manage time efficiently to prioritize changing priorities
• Meticulous attention to detail and records maintenance skills
•  Proficiency in MS Office Suite of products (Outlook, Excel, Word, PowerPoint)
•  Excellent written and oral communication skills with the ability to empathize with patients
• Ability to lift 25 lbs
• A genuine interest in the well-being of patients

Team player attitude and the ability to work effectively in a team setting, contributing to a positive and collaborative work environment

Asset Qualifications:

• Previous experience as a Research Assistant in a clinical trial setting
• Experience using Telus Med Access electronic medical record (EMR) system
• Medical terminology experience (preferred)
•  Infection Prevention and Control (IPAC) certification or experience (preferred)

Background Check:

A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of the city of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.