Reservation and Concierge Agent

THE OPPORTUNITY:

RESERVATIONS AND CONCIERGE AGENT

REPORTS TO RESEVATIONS SUPERVISOR

THE COMPANY:

Passion Drives Performance.  InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration.  A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.  Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Reservations Agent handles guest room and general reservations related inquiries, bookings, changes and cancellations for individuals and groups in a timely and professional manner.  As well as being an ambassador for the hotel and surrounding area.  As the engaging and anticipatory service you provide over the telephone will make our guests feel valued and reflect an exceptional hotel experience.

ACTIVITIES:

The duties and responsibilities for the reservations agent include, but are not limited to the following:

• Respond to all guest inquiries consistently offering professional, friendly and engaging service


• Remain current on all information relevant to local and hotel services and offerings in order to appropriately respond to guest enquiries.


• Be a one stop shop, answering guest inquries, making dining reservations, taking in room dining orders, assisting with Tee Times.


• Assist guests with any concerns or issues they may be calling regarding. Ensuring to take all appropriate measures to defuse situations.


• Provides complete and accurate information on all resort offerings and facilities.


• Ensure room revenue is maximized by adhering to brand standards, property rate strategies and guidelines in order to increase occupancy and maximize revenues


• Follow reservations procedures and communicates information to other departments to ensure a positive guest experience


• Take ownership of internal communication system (GXP) ensuring requests are completed in a timely manner, and following up when service time expectations are not being met.


• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working


• Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel


• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations


• Ensures understanding of requirements during emergency procedures, and provides clear concise communication during any hotel emergency

COMPETENCIES WE ARE SEEKING:

• Post secondary education in Hospitality & Tourism Management preferred


• Previous customer service experience required


• Previous working knowledge of OPERA an asset


• Previous resort hotel experience an asset


• Second language preferred


• Excellent written and verbal communication skills


• Excellent computer skills required

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.