Reservations and Wholesale Agent Full-Time

Job description:

Reservations & Wholesale Agent Position based in Banff, Alberta (Office-Based Role located in the industrial Compound area in Banff)

Why This Job Is Cool

Be part of a dynamic team behind the scenes, ensuring seamless operations for guests exploring the Canadian Rockies. This role is ideal for someone who enjoys organization, problem-solving, and supporting both customers and colleagues. You’ll gain in-depth knowledge of the tourism industry while working in a fast-paced and rewarding environment.

Term

This is a Full-time year-round position.

Requirements

• Experience in the travel/tourism industry or administrative support preferred


• Strong organizational skills with a keen eye for detail


• Ability to manage multiple tasks efficiently in a fast-paced environment


• Strong communication skills, both written and verbal


• Ability to troubleshoot and problem-solve independently


• Proficiency in basic computer programs and booking systems (training provided)


• Comfortable working with data entry and handling high volumes of bookings


• Team-oriented mindset with a proactive approach


• Professional and customer-focused demeanor when assisting guests and guides

A Sample of Daily Tasks

• Check and process wholesale bookings to ensure accuracy and availability.


• Input wholesale requests and confirm details with partners and suppliers.


• Respond to guest and partner emails promptly and professionally.


• Support guides and guests by troubleshooting operational issues as they arise via phone.


• Communicate efficiently with internal teams to ensure smooth tour operations.


• Maintain accurate records of bookings, changes, and special requests.


• Monitor schedules and availability, flagging any discrepancies or overbookings.


• Assist with administrative duties such as reporting, invoicing, and documentation.


• Ensure all booking and operational procedures are followed correctly.


• Other duties as required to support the team and enhance guest experiences.

What We Offer

• Competitive wage structure


• Opportunities for growth and development within the company


• Supportive work environment in a key behind-the-scenes role


• Monthly staff events and a team-oriented workplace


• Staff accommodation available


• RRSP matching after 3 months


• Vacation pay


• 4 days on, 3 days off schedule (10-hour shifts)


• Salary: From $21.00 per hour

If you’re highly organized, enjoy working behind the scenes, and want to contribute to a smooth and successful guest experience in the Canadian Rockies, we’d love to have you on our team!