Reservations Sales Agent Full-Time

Job description:

Reservations Sales Agent Position based in Banff, Alberta (Store Based Role – Sundance Mall)

Why This Job Is Cool

You’ll experience the mountains and build memories that last while working in a fun and diverse environment. You’ll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

Term

This is a Full-time year-round position.

Requirements

• Experience in the travel/tourism industry


• Experience in reservations, sales, and/or retail preferred but not essential


• Strong sales and upselling skills with a customer-first approach


• Knowledge of the local area and key attractions


• Basic computer knowledge/skills


• Highly organized with strong attention to detail


• Ability to multitask and work in a fast-paced environment


• Excellent communication and interpersonal skills


• Positive, enthusiastic, and results-driven personality


• Able to work both in a team and independently


• Ability to handle complaints and turn service challenges into positive experiences

A Sample of Daily Tasks

• Sell and upsell sightseeing and activity tours through in-person, phone, and email interactions.


• Maximize sales opportunities by identifying customer needs and recommending the best tours, activities, and retail products.


• Provide expert advice on local attractions, experiences, and tour options to enhance the guest experience.


• Actively promote package deals, upgrades, and exclusive offers to increase revenue and guest satisfaction.


• Perform cash-out procedures accurately while tracking sales performance.


• Liaise with operations, guides, and other departments to ensure seamless guest experiences.


• Negotiate with third-party tour companies and suppliers to secure the best options for guests when needed.


• Maintain an inviting store environment by keeping retail stock and tour information well-organized and visually appealing.


• Deliver outstanding customer service and handle guest inquiries or concerns with professionalism and efficiency.


• Participate in ongoing training to enhance product knowledge and sales techniques.


• Support the team with additional tasks as requested by the supervisor.

What We Offer

• Competitive wage structure with performance-based incentives for meeting sales goals


• Opportunities for advancement based on performance


• Monthly staff events and a supportive team environment


• Staff accommodation available


• RRSP matching after 3 months


• Vacation pay


• 4 days on, 3 days off schedule (10-hour shifts)


• Salary: From $21.00 per hour, with potential for bonuses based on sales performance

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, we’d love to have you on our team!