Residence Life Coordinator

A Brief Overview
The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, Event Services and the Enrichment Studies Unit. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.

The Residence Life Coordinator role is a multifaceted, live-in position where incumbents are required to work both individually and as a team to support students and student staff. This role requires a high degree of self-regulation and decision making. The Residence Life Coordinator (RLC) coordinates, oversees, and promotes student life in residence in accordance with the mission and policies of Housing and Ancillary Services (H&A) and Queen's University. The RLC supports students and student staff in creating an environment where students can find a sense of belonging, build resilience, and be academically successful. The RLC is responsible for supporting a vibrant residence community that provides feedback, mentoring, support, and compassionate challenge to residents through various interactions such as student conduct and behaviour management, educational programming, team development and student staff supervision, and crisis response.

Additional Information:
• There are 9 RLCs total. Each RLC is assigned to specific building(s)/area(s) of responsibility. RLCs must work collaboratively to execute a consistent student- and student-staff experience. Teamwork is very important in our unit.
• This position requires living in residence. Incumbents are assigned to individual 1- or 2-bedroom apartments in residence, and are compensated with a partial taxable benefit (the balance of the apartment's value is paid by the incumbent in rent).
• RLC hours of work are from 2pm-10pm, Monday-Friday, with occasional weekend work. This schedule makes RLCs more available to students at convenient times, and allows them to better observe and participate in community dynamics and on-the-job student staff support.
• The position works from August-May (salaried), with a work break (unpaid leave) for June and July. Incumbents maintain access to their apartments during the work break.
• RLCs are part of an on-call rotation, with on-call weeks one week out of every nine during the academic year.
• This position is geared toward new/recent graduates, and contains multiple opportunities for professional development, with the goal of building skill and work experience for future career opportunities within Student Affairs and beyond.
This position identifies, provides support, refers, intervenes and/or escalates situations including roommate conflict, mental health, safety issues, sexual violence, suicide ideation, and injuries per university protocols. This position connects, follows-up with, and offers advice and support to students who have escalated in the residence conduct system, in order to change behaviours. This position collaborates and builds relationships with staff, other departments, and campus partners to develop and facilitate residence-wide initiatives promoting academic success, health and wellness, inclusivity, and a sense of belonging. This position also directs, allocates, and supervises the work of other staff. The schedule for this position requires the incumbent to work frequent early mornings, evenings and weekends, according to program or area needs.