Resident Manager, Property Management (Burnaby)

You value great relationships with residents. You create a sense of community and give the residents a sense of pride in their home. You have a detail-oriented approach, passion, creativity, and a strong focus on customer service with all residents, trades and team members.  

You will

• Deliver an exemplary level of customer service be responding professionally and promptly to resident inquiries, greeting tenants, visitors and contractors 


• Lead the full life cycle of the resident process 


• Conduct property tours to prospective residents 


• Provide welcome or move out packages to residents, and conduct standard move in and move out inspections as required 


• Assist tenants with onboarding of building tenant portal 


• Complete daily inspections of The Standard and Nuvo’s common areas, building exterior and any amenities to ensure all are maintained to a high standard and move in and move out inspections as required 


• Conduct monthly inspections of all utility and storage rooms, and ensure cleanliness


• Complete monthly, quarterly and annual building reports through Yardi


• Oversee elevator bookings and ensure security is maintained during moves 


• Follow up and collect monthly rents and maintain all tenant records 


• Deliver Tenant notices (ie late rent, eviction notices, building info, etc) 


• Manage building parking and storage rentals 


• Supervise the use of any amenity areas 


• Respond to and coordinate all tenant repairs 


• Answer the building phone line and resolve tenant concerns, and be on call for property emergencies


• Maintain building contacts lists for tenants and contractors and assist in maintaining building maintenance files 


• Complete minor buildings repairs such as painting, basic plumbing and carpentry, minor electrical repairs, and assist janitorial duties as required


• Program security fobs as required and ensure the property is safe and secure at all times 


• Ensure the Property Management Office is neat and tidy 


• Arrange resident events and activities in conjunction with the Property Manager 


• Ensure preventative maintenance is completed in conjunction with the Property Manager and supervise contractors/trades who are on site 


• Work with the condo strata team for the maintenance of floors residential units in the condo tower. 


• Ensure building rules and regulations are followed 


• Ensure compliance with relevant legislation including the RTA, Fire Codes, WCB, OH&S 


• Attend staff meetings 


• Assist if needed at our other multi-family properties in the Metro Vancouver area. 


• Provide weekly reports and perform other miscellaneous duties as assigned by the Property Manager  

You have 

• Minimum of 3 years residential rental experience 


• Strong understanding of BC Residential Tenancy Act and its application 


• Excellent communication skills, both oral and written 


• Excellent organizational and problem-solving skills 


• Willingness to learn and the ability to work without direction – a self-starter 


• Proficiency in Microsoft Office applications: Outlook, Word, Excel and experience with Yardi Rent Café is an asset.  

We have  

• Great, diverse, authentic people! 


• Unlimited career growth opportunities 


• Mentorship from the ‘best in the biz’ 


• Corporate Giving Strategy supporting community development 


• Annual salary reviews and performance bonuses 


• A robust Benefit Plan and Employee Assistance Program 


• Educational Assistance Program  

The position is located onsite at The Standard and Nuvo.   

Salary Range

$53,000 - $56,000 per year, based on experience. This is a live-in Resident Manager position. 

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places. 

Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America. Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes.  

We own, co-own, manage or have previously owned 12 million square feet of retail, industrial and office space, and our land portfolio includes more than 60 communities, spanning 9,100 acres across Canada and the United States.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.