Resuscitation Program Manager (BC)

• Build and maintain strong relationships with instructors, training providers, healthcare organizations, and strategic partners to support engagement, retention, and program success.


• Develop and execute regional growth strategies to increase adoption, network reach, and overall impact of resuscitation and first aid education programs.


• Monitor program delivery, performance metrics, and compliance standards using reporting tools and dashboards to ensure consistent quality across the region.


• Provide guidance and support to stakeholders regarding program requirements, policies, best practices, and operational processes.


• Lead the resolution of complex issues, complaints, and escalations while assessing risks and implementing appropriate corrective actions.


• Identify emerging trends, stakeholder needs, and market opportunities to support sustainable program development and expansion.


• Collaborate with cross-functional teams to align priorities, share knowledge, and support national program objectives.


• Maintain accurate stakeholder records, performance data, and engagement activities within CRM and reporting systems.


• Represent the organization externally, promoting program value, strengthening partnerships, and supporting community engagement initiatives.


• Contribute to continuous improvement efforts, team development, and the enhancement of operational processes and stakeholder experiences.

Requirements

• Bachelor's degree in Business, Health Sciences, or a related field; equivalent combinations of education and experience will also be considered.


• 5–7 years of experience in relationship management, business development, sales, stakeholder engagement, or a similar client-facing role.


• Experience within healthcare, CPR, first aid training, non-profit organizations, or related sectors is highly valued.


• Strong ability to build partnerships, influence stakeholders, and foster collaboration across diverse groups and organizations.


• Demonstrated success in managing complex projects, balancing competing priorities, and achieving growth objectives.


• Excellent communication, presentation, and interpersonal skills, with the ability to navigate sensitive conversations effectively.


• Experience using CRM platforms such as Salesforce and proficiency with Microsoft Office applications.


• Strong analytical, organizational, and problem-solving skills with a high level of attention to detail.


• Ability to assess risks, apply policies consistently, and make sound decisions in dynamic environments.


• Comfortable working independently in a remote setting while collaborating effectively within cross-functional teams.


• Familiarity with healthcare systems, adult education, volunteer management, life support programs, or medical terminology is considered an asset.


• Valid driver's license, access to a vehicle, and willingness to travel throughout British Columbia as required.


• Must be legally authorized to work in Canada and reside in British Columbia.

Benefits

• Competitive salary range of CAD $85,000 – $93,000.


• Fully remote work environment with flexibility and autonomy.


• Comprehensive health, medical, dental, and vision coverage.


• Paid wellness days and personal days to support work-life balance.


• Home office setup reimbursement.


• Mobile phone reimbursement support.


• Opportunity to work on meaningful initiatives that positively impact communities and public health.


• Collaborative and inclusive workplace culture focused on learning, growth, and continuous improvement.


• Exposure to cross-functional leadership opportunities and regional stakeholder engagement.


• 18-month contract role with significant responsibility and visibility.