Retail Pharmacy Manager

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement 
Article 10.7 (d), ONA Collective Agreement 
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement 
Article 14.04, OPSEU 209 Collective Agreement 
Article 2.07 and Article 13, PIPSC RT Collective Agreement

1. Bachelor of Science in Pharmacy or PharmD required
2. Masters in Business Administration preferred
3. Licensed member in good standing as a Part A Pharmacist and eligible for  Designated Manager status with the Ontario College of Pharmacists
4. Valid certification for all expanded scope activities as outlined by the Ontario College of Pharmacists 
5. Minimum 5 years as a practicing pharmacist in Retail Pharmacy
6. Minimum 3 years of recent management or leadership experience
7. Broad and strong clinical knowledge and experience, including within expanded pharmacy scope
8. Demonstrated expertise in retail pharmacy operations, including dispensing systems (Kroll preferred) and third-party billing
9. Proven ability in business development, financial management, and service growth
10. Experience in program development, quality improvement, and operational optimization
11.  Excellent leadership, communication, and stakeholder engagement skills
12. Ability to work effectively within a complex, integrated healthcare environment

Monday to Friday; days

Reporting to the Director, Pharmacy Services, the Retail Pharmacy Manager holds a critical leadership role in advancing safe, innovative, and sustainable pharmacy services that improve patient outcomes, enhance access to therapy, and support the strategic priorities of Hamilton Health Sciences.

The  Retail Pharmacy Manager is accountable for the overall operation, performance, and strategic advancement of HHS Retail Pharmacy Services,  including leadership of staff, oversight of clinical and operational services, and responsibility for ensuring safe, high-quality, and patient-centered care aligned with regulatory standards and organizational priorities.  The Manager is responsible for driving operational excellence, financial sustainability, and business growth, while building strong partnerships with clinical teams and external stakeholders to enhance patient access to medications and continuity of care.

The successful candidate will function in a dual role as both a pharmacy leader and, where applicable, the Designated Manager (DM) in accordance with Ontario College of Pharmacists requirements.

Key Responsibilities

• Lead & Develop Team: Provide leadership to pharmacy staff, including recruitment, performance management, and fostering a culture of accountability, innovation, and patient-centered care.
• Operational & Clinical Oversight: Manage day-to-day pharmacy operations, ensuring safe, efficient, and compliant medication distribution and clinical services.
• Drive Business Growth: Lead strategic initiatives, identify new service opportunities, and implement programs to expand services, improve patient access, and enhance revenue performance.
• Financial & Resource Management: Oversee budgets, monitor performance metrics, and optimize resource utilization to support sustainable operations.
• Quality, Risk & Compliance: Ensure adherence to regulatory standards, accreditation requirements, and organizational policies, with a strong focus on medication safety and risk mitigation.
• Stakeholder Engagement: Collaborate with clinical teams, hospital leaders, and external partners to support service integration and continuity of care.