Retail Sales Associate - Winter 26/27

Big White is seeking applications for the position of Retail Sales Associate for the upcoming winter season. As a Retail Sales Associate you will have a friendly and cheerful disposition and a willingness to learn. We operate a variety of mountain outlets offering a wide range of products, from ski and snowboard related merchandise to giftware. Candidates with a background in outdoor retail, particularly in technical clothing and snow-related products will be considered an asset . You will be responsible for providing excellent customer service through your product knowledge and genuine interest in outfitting our guests with product that will ensure a great experience and memory of their time at Big White.

Duties and responsibilities include:

• Greet and assist customers in a friendly, knowledgeable, and professional manner


• Provide product recommendations based on customer needs


• Attending sessions to develop excellent product knowledge


• Keeping the shops and storage areas clean and tidy


• Restocking


• Receive, unpack, and organize merchandise deliveries


• Follow all procedures related to theft prevention, cash handling/balancing, and safety


• Operate Retail Pro Prizm the point-of-sale (POS) system to process transactions accurately


• Maintain visual merchandising standards set by management, including stocking shelves and cleaning.

Required qualifications/skills: 

• Strong interpersonal and communication skills


• Excellent customer service mindset with a friendly, outgoing attitude.


• Good organizational skills


• Previous retail or customer service experience preferred, especially in outdoor/sporting goods or apparel.


• Ability to use a variety of computer applications


• Ability to handle transactions accurately using a POS system and basic math skills


• Administrative skills


• Time management skills


• Working knowledge of the facility, services and local area


• Must be approachable, dependable and a strong team player


• Must be able to deal with people of various ages with animation and with patience


• Must be able to work weekends, holidays, and peak resort periods (e.g., Christmas, spring break)


• Comfortable working in a cold, alpine environment and moving between indoor/outdoor spaces.

Location:
Big White Ski Resort, BC, Canada