Returns and Refurb Technician

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.   

About the Role

This role is based in the Dyson Workshop, where we repair and refurbish our products. In this role, you will work with a dynamic and collaborative team to efficiently ship and receive product. The expected work hours for this role is 8:30 am to 4:30 pm Monday through Friday.

Key responsibilities include:

·       Break down, separate, and palletize inbound return units. 

·       Support the driver sign-in and sign-out process.  

·       Maintain organization in the return lanes.   

·       Load and unload trailers from our third-party provider.   

·       Prepare pallets for shipment to an offsite location.

·       Prepare and label completed pallets for storage.

·       Reship returned orders.

·       Prepare and upload files to SAP.

·       Reconcile products to ensure accuracy.

·       Participate in cycle counting.

·       Process consumer and retail return/exchange orders in SAP.  

·       Respond to requests via phone and email for return authorizations. 

·       Use a problem-solving mindset to explore areas for new and improved processes.

About You

·       1+ years of receiving or warehouse experience.

·       1+ years of customer service and order entry experience.

·       Licensed machine operator (reach truck, walkie).

·       Proficiency in Microsoft Office.

·       Experience with SAP.

·       Good interpersonal and communication skills.

·       Excellent organizational and attention to detail skills.

·       Willingness to learn and join in a high energy and high performing team. 

·       Ability to handle daily data entries with accuracy and efficiency.

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

Financial benefits: 

·       Dyson Matching RSP contributions 

·       Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D) 

·       Short-Term and Long-Term Disability 

·       Employee Referral Program 

·       Generous Dyson Product Discounts 

Lifestyle benefits: 

·       Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time 

·       Generous Maternity Leave Program 

·       Employee Assistance Program