RFP Administrator

Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely, and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

Help Us, Help Them, Help You.
By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.

The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!?

Overview

This position for a RFP Administrator is to be based out of Ottawa and will work remotely. We are a high-growth company that commands creative thinking.  If you are looking to continue your career in the technology industry, are full of energy, like working in a fluid and fast-paced environment, and have excellent attention to detail, then we should speak.

In this Role, You Will:

Initially, the role will involve responding to and coordinating the responses of Solace subject matter experts to requests for proposals, documents and information from Solace customers and prospective customers. The successful candidate will:

• work closely with Solace account managers (AMs) and sales/solution engineers (SEs) to answer questionnaires,


• coordinate responses with Solace subject matter experts (SMEs) in finance, human resources, legal, cybersecurity, IT, product support, R&D, and other areas,


• utilize existing libraries and databases of information and documents to answer as many requests as possible (thereby limiting the number of questions to be answered by the SMEs),
  have experience working with Salesforce and be keen to use the SAAS tool that Solace utilizes to assist with responding to RFPs and other requests for information (RFPIO).


• create, maintain and update a response library in RFPIO. Coordinator is the owner of this SAAS tool and getting value from it.


• Interact with customer Supplier Portals to provide responses
  
  

Below is a short list of some of the types of incoming requests from Solace customers:

• Security questionnaires


• Data protection questionnaires


• RFP supporting docs for SEs


• Miscellaneous RFIs
  
  
  
  • insurance certificate requests
  
  
  • tax certificate requests
  
  
  • bank documents
  
  
  
  


• Supplier onboarding questionnaires and forms

Desired Skills and Experience:

The successful candidate will be creative, motivated and curious to learn about the Solace business, enjoy working with Solace teammates to put forward our best response to Solace customers and prospective customers. The successful candidate will be an integral member of the team of Solace staff that help to close new customers, new business orders and renewal orders.

Solace continues to grow as a company and the successful candidate will have an opportunity to grow the role as part of the Solace team.

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business


• We believe in work-life balance and believe it’s important to love what you do


• We have adopted a hybrid work model to create an inclusive working environment for everyone


• We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.


• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)


• We like to brag about our stellar customer lineup!


• We are social – we like to keep things simple and fun!


• We are one of the top-ranked employers on Glassdoor


• We have a sense of humour and make cool videos on cool topics like MITT and this!

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.