Sales Operations Specialist

WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

Interested in starting an exciting career with WhiteWater? Apply today!   Whitewater’s People and Culture department is looking for a candidate to join us in the following role:

Position: Sales Operations Specialist

Shift: 40 hours | Full-time

Salary: 75,000-80,000

Department: Sales Operations

Location: Richmond, B.C

Reports to: Manager, Sales Operations                 

Purpose:

The Sales Operations team is looking for a Sales Operations Specialist. Reporting to the Manager, Sales Operations, this is a pivotal role that acts as the central hub for all sales support related activities while working directly with our global sales team and internal function groups. The primary responsibility of this position is the ongoing scheduling and coordination of all pre-contract work produced in support of our Sales team. In addition, this person will assist in the coordination of technical information, be a champion and super-user of our CRM system, and support the advancement of sales support materials.

Essential Responsibilities:

• Manage the scheduling of pre-contract work across all pre-contract function groups.
  
  
  
  • Work actively with function group leaders to manage capacity and coordinate tasks.
  
  
  • Liaise with Global Sales Team daily to define internal RFPs, consisting of design, estimating, proposal or engineering details.
  
  
  
  

• Planning and coordination of technical responses to pre-contract RFPs, in conjunction with specialized teams (Waterslide Engineering, Structural Engineering, Mechatronics, etc.)


• Assists in the presentation of technical content in bids, contracts and proposals, including maintenance of templates and libraries.


• Supports handover of sold projects to Project Services through communication of customer expectations and technical requirements


• Customer Relationship Manager (CRM) software “Champion”
  
  
  
  • Team super-user supporting sales team and internal function groups.
  
  
  • Responsible for driving and continuous improvement of processes.
  
  
  • Continuous improvement of data quality in CRM system.
  
  
  
  


• Development and refinement of sales support materials and training document library.


• Support in organization and execution of sales and pre-contract training.


• Website sales leads – review and distribute daily.

Qualifications and Experience:

• 2-4 years college, university or technical school training is required (Sales, Business or Project Management education preferred).


• 2-5 years of experience in an office environment - Sales, Operations, Project Management or Scheduling related role would be an asset.


• Experience using Microsoft Dynamics CRM or comparable CRM software is required.


• Complete understanding of Microsoft Office (Word, Excel, Outlook, etc.) is required.

Competencies, Skills, and Abilities:

• Ability to develop and maintain effective internal and external working relationships with all levels in the organization.


• Ability to work independently and as a team, self-starter and energetic.


• Customer service orientation with professional and confident phone presence.


• Strong verbal and written communication skills.


• Excellent organization skills and ability to effectively multi-task in a fast-paced environment.


• Flexible individual with the ability to prioritize a changing workload.


• Positive and results oriented attitude.


• Able to meet tight deadlines in a fast paced, fun and professional environment.


• Advanced reasoning and decision-making abilities.


• Curious with the desire to understand.


• Excellent time management, organization and priority defining skills.


• Exceptional ability to listen, communicate (written and oral) and collaborate.


• Motivate and contribute to a positive and results oriented team environment.


• Must be legally eligible to work in Canada.

Whitewater Competencies:

• Accountability – We do what we say


• Collaboration – We work well together


• Customer Focus – We know and respond to our customers


• Communication – We listen to and understand each other


• Authenticity – We are honest and trust each other

• Resilience – We deal effectively with pressure, are persistent and optimistic


• Flexibility & Adaptability – We are willing and able to respond to changing circumstances