Sales & Traveller Champion

A Little About UsWe are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world-class travel experiences for our customers. Our collections include a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our secret-sauce? Select destinations, engaging experiences and fully guided tours combine to create a worry-free experience from the time our travellers are picked-up at home until they are dropped off at the end of their tour. We want to help travellers indulge in the travel experience of their dreams and build memories to last a lifetime.Travel is booming and we're looking to grow our team to help keep up with demand! This is where you come in – we need your help to continue infusing customer delight in everything we do! Intrigued by our customer-centric mission? Read on.A Little About YouYou are an energetic professional with prior sales experience and a gift for the gab. You love international travel, ooze interpersonal prowess, and take pride in leaving others with a smile after they speak with you. You are solution orientated and keep customers front-and-centre in everything you do. You like working in a positive sales environment and thrive when facing new challenges. You are willing to dive headfirst to ensure success and want your work to have impact. You are comfortable in a fast-paced, “all-hands on deck” environment, and can coordinate tasks across multiple initiatives while driving results.If you’re nodding your head while reading this then we’re looking for you!Your MissionReporting directly to the Sales & Travellers Champion Team Leader, you will play a critical role in creating positive interactions across all our communication channels (phone, social and e-mail). You will be responsible for managing your leads through the entire sales process, from initial contact to booking conversion. We believe that being successful in sales begins with being a customer champion. In this role, you will be responsible for:Championing customer interactionsAs part of a close-knit team, you will be the face of the company and the point-person for sales and customer interactions. You will:Oversee the entire sales process from initial interest through to final payment, including pursuing all sales opportunities and follow-up activitiesMake outbound calls to new or existing customers, and follow-up with active inquiries to provide a complete experience to any customer who contacts usRespond to customer inquiries (website forms, Facebook messages, chat messages and phone calls), engage with early adopters to answer questions and build loyalty from day oneTrack new leads and participate in the maintenance of the CRM database to ensure accurate, clean and consistent data captureChampioning customer happinessEstablish a special connection with past and potential customers and identify and understand their travel needsProvide a superior level of customer service through accurate and timely information on destinations and inclusionsParticipate in preparing customers for their upcoming adventureProactively anticipate future customer desires through the promotion of our strong value proposition, tour experience and supporting productsBe positive and open to continually enhance the team experience in every wayWhat We're Looking ForPassion for sales and creating customer delightAmbition for yourself and for our company – believing goals are to be exceeded and celebratedRelentless optimism and sees each customer interaction as an opportunity to wow our travellersEnjoy the challenge of identifying a travel desire and matching it to a unique experienceUncompromising ethics and integrityHigh level of attention to detail, especially in written materials and communicationsAutonomous, self-aware and self-startingProactive, takes ownership of projects and enjoys being accountable for resultsExcited about bringing brands to life, and able to adopt a specific brand voice“Refuse to lose” attitude and mindsetRequirementsCollege degreeMinimum 3 years of inbound and outbound sales and customer service experienceFluent proficiency in English - French is an assetWhat We OfferCompetitive salary and bonus plansGroup benefits plan (medical, dental & travel insurance)Join some of our tours and experience the Approach difference abroadOpportunities for skill development, as well as professional and career growth plansFree coffee and tea, as well as surprise free meals and snacksEmployee Recognition Day, 5 à 7s, and other awesome team activitiesA brand-new, modern office space located in the heart of Old Montreal (restaurants, coffeeshops, metro)Amazing colleagues that will make time fly by while achieving resultsWelcome to a new approach!