Salesforce Architect - Sales/Service Cloud Voice

About the Job: We are seeking a Salesforce Architect who
is responsible for designing, building, and delivering scalable and sustainable
Salesforce solutions across our various lines of business. In this role, you
will oversee day-to-day operations of Salesforce applications, provide thought
leadership, and navigate the team through design, architecture governance, and
application roadmaps.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position – current requirement

Work Arrangement: Hybrid (2 days in office)

Position Responsibilities:

• Lead the end-to-end architecture and design of
  scalable, secure, and maintainable solutions across Salesforce platforms.
  
• Define enterprise Salesforce strategies, data
  models, sharing and security frameworks, governance standards, and integration
  patterns.
  
• Address data privacy, performance, and large
  data volume considerations in solution designs.
  
• Facilitate technical design sessions and create
  high-level and low-level solution documentation, including system landscape
  diagrams.
  
• Lead the implementation, enhancement, and
  integration of Salesforce Service Cloud Voice and telephony solutions.
  
• Design and implement AI-powered agent
  capabilities, including agent assistance, interaction summarization, knowledge
  recommendations, and productivity tools.
  
• Provide architectural guidance for Marketing
  Cloud and Marketing Cloud Personalization touchpoints to support integrated
  customer engagement journeys.
  
• Serve as a subject-matter expert for Apex,
  Lightning Web Components, Salesforce Flows, APIs, and system integrations.
  
• Mentor and provide technical oversight to
  onshore and offshore Salesforce developers and administrators.
  
• Establish development standards and conduct
  design and code reviews to ensure high-quality deliverables.
  
• Drive release management, CI/CD, and Salesforce
  DevOps practices using package-based deployments, Metadata API, Git, Jenkins,
  Bitbucket, or similar tools.
  
• Investigate complex production issues, conduct
  root-cause analysis, and implement sustainable fixes.
  
• Collaborate with QA teams to review test plans,
  improve test coverage, and support test automation.
  
• Work effectively within Agile delivery models,
  including Scrum and Kanban, while collaborating with cross-functional business,
  product, engineering, and operations teams.
  
  

Requirements

Required Qualifications:

• Bachelor’s degree in Computer Science,
  Engineering, or a related field.
  
• 10+ years of experience working with enterprise
  platforms, including at least 10 years within the Salesforce ecosystem.
  
• 4–5+ years of proven experience in a Salesforce
  Architect role.
  
• Deep expertise in Salesforce Sales Cloud and
  Service Cloud capabilities.
  
• Hands-on experience implementing and supporting
  Salesforce Service Cloud Voice solutions.
  
• Functional knowledge of Salesforce Marketing
  Cloud and Marketing Cloud Personalization.
  
• Strong proficiency in Apex, Lightning Web
  Components (LWC), Salesforce Flows, and platform security.
  
• Proven experience designing enterprise
  integrations using REST and SOAP APIs, event-driven architecture, and
  middleware platforms such as Talend or Informatica.
  
• Strong knowledge of Git-based source control,
  CI/CD pipelines, package-based deployments, and tools such as Jenkins and
  Bitbucket.
  
• Strong technical leadership, influencing, and
  mentoring capabilities, including experience managing onshore and offshore
  teams.
  
• Excellent stakeholder management, communication,
  and presentation skills, with the ability to communicate effectively with
  technical teams and executive business stakeholders.
  

Preferred Qualifications:

• Salesforce Application Architect and/or System
  Architect certification.
  
• Experience with Salesforce AI products and
  capabilities, including Agentforce, Einstein AI, and generative AI solutions.
  

Benefits

Salary Range: $130,000 to $140,000 CAD/ year

The final compensation offered will depend on local market
conditions and geographic location, as well as job-related factors such as the
candidate’s knowledge, skills, qualifications, relevant experience, and
education/training. Compensation may also include additional components such as
benefits, and/or other incentives, where applicable. In accordance with new
employment standards requirements, we retain copies of this job posting and
applicant information for three (3) years after the posting is removed. We do
not use AI technology; all applications are also reviewed by our recruitment
team.